A fantastic opportunity has arisen within the Single Point of Access within Hertfordshire Partnership NHS University Foundation Trust.
Areas within the Single Point of Access include Adult MH, Wellbeing, and CAMHS. We are a large multi-disciplinary team of clinical and non-clinical staff who work closely to provide Hertfordshire with an outstanding gateway into mental health services. We are an office based telephone triage service and this role will call for excellent listening skills which will enable you to make robust clinical decisions without the aid of visual cues. If your experience in mental health work has covered any of these areas we would like to hear from you.
In return we offer a unique tailored training in all of our electronic systems, a fully supported network that also leads to further potential for development, as well ason-site free parking. If you're looking for a flexible work-life balance and being part of a friendly, supportive, collaborative team, Single Point of Access is the place for you. We also offer some home remote working to provide further flexibilities; and we take time to recognise the amazing work that our staff do.
SPA operational hours are Monday - Friday.
Main duties of the job
Join the team and make a real difference to our service users whilst developing your career. We are looking for Band 6 Mental Health Nurses, qualified Social Workers, or Occupational Therapists who can demonstrate a desire to develop the relevant mental health work experience required to join our team. Successful applicants will join help us to drive forward the highest standards of practice for our service users from within our office environment.
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from theCare Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Would you like to be part of the HPFT family? Would you like work with us to ensure our service users live the fullest lives possible they can? Would you like to be supported in your career to be the best that you can be?
Then please read on...
Job description Job responsibilities Job Summary:
o To act as an autonomous clinician/practitioner providing a comprehensive telephone screening and triage service to service users, carers and their referrers resulting in a safe and appropriate clinical decision.o To facilitate the provision of accurate health & social care information, self-care / improvement advice or, where applicable, referring to the appropriate level and location of care, in order to meet the holistic and therapeutic requirements of the service usero To Provide some supervision and advice to referral advisors within the Single Point of Accesso To screen and triage new referrals coming into the service. To ensure service users are directed to the most appropriate service with a clear care plan and advice.All staff should comply with the Trusts Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
Duties and Responsibilities:o As part of a county wide service the post holder will deal with specific, identified calls following agreed protocols and guidelines, which will be of a diverse nature across all care groups served by the Trust.o Whilst using the available technology, the post holder will use effective, appropriate listening and communication skills in order to gather information, make clinical/practice decisions, create records and refer to clinical reference literature during the communication. Agreed algorithms and protocols will be used to support clinical decisions.o To use a multi-skilled approach to respond to all enquiries to the Service.o To provide and facilitate specialist help and advice to other professionals, agencies and carers.o Must be able to retrieve and use information regarding appropriate health and social care provision.o The post holder will comply with the appropriate regulatory body and within ethical, legislative and organisational frameworks.o The post holder will work under the clinical supervision of senior clinicians and will ensure the privacy of the service user and carers interests and wellbeing at all times including service user/carer confidentiality.o The Post holder will report all complaints, accidents and incidents in accordance with agreed policies and statutory requirementso The Post holder will be expected to be able to work independently with minimum support whislt valuing the importance of inter-professional collaborationo The post holder will be expected to actively participate in the operation of the Trusts Out of Hours Mental Health Helpline (MHHL) which is part of the SPA remit. This will include working within the SPA 24/7 framework. Rotation onto night shifts is a vital aspect of this roleClinical ResponsibilityThe post holder will be the first clinical point of contact for referrers or service users/carers when enquiring and/or accessing health and social care. The post holder will ensure that sufficient, accurate and appropriate information is gathered in order to direct the referral to the most appropriate disposition. All information will be recorded and processed in a timely manner.The post holder will be able to disseminate risk whilst triaging and make appropriate actions to ensure the service users safety, using evidence based guidelines and pathways to support clinical decision.7The post holder will contribute to the review and development of clinical decision making pathways and processes to improve service provision, service user care and overall service user experience.The post holder will be expected to practice in accordance with evidenced based research in line with NICE guidelines.The post holder will be expected to contribute and participate in development sessions with junior and senior colleages supporting them with their knowledge and providing peer support to improve the overall practice of all, in line with evidenced based practice.The post holders must comply with their professional organisations codes of conduct and guidance as well as Trust policies and procedures at all times.The post holder will activiely encourage and seek feedback from service users and carers as to how they have felt about their experience using the provided feedback system.Leadership and Staff Management ResponsibilityThe post holder will support the Referral Advisers and Administrators.The Post holder will be expected to work idependentaly, obtaining their own work from relevant systems, work to agreed targets and support other colleague in allocating work appropriately.The post holder will be expected to lead the team in a role modelling capacity by working to their job role and seeking to provide the best care by the best practice to all service users.Financial ResponsibilityThe post holder will have no direct financial responsibility.The post holder will be expected to utilise resources in the work environment to the best of their ability and with efficiency in mind.
Person Specification Qualifications and Education Essential
- Degree or equivalent level of knowledge gained through experience
- Professional Qualification (RMN, DipSW, OT or equivalent)
- Post registration experience in relevant mental health/learning disability setting.
- Membership of relevant professional bodies
- 24 Months post qualification experience
- Teaching and Assessing in clinical practice training
- Knowledge of current legislation relating to health and social care mental health service provision
- Significant experience of triage and assessment within a secondary mental health or learning disability setting
- Ability to work autonomously
- Evidence based practice
- Provision of effective clinical/practice supervision
- Multi-professional team working
- Previous experience having worked with IT systesms and competent knowledge of IT Systems
- Previous experience of third sector agencies that support people with mental health issues, either having worked for them or engaged them in some way, e.g MIND, CGL, Turning Point
- Comprehensive assessment skills
- Multi-professional team working
- Previous expierince having working with complex service users with mental health issues
- Excellent verbal and written communication skills
- Ability to analyse information quickly and effectively, thereby ensuring correct conclusion for action
Physical Skills Essential
- Excellent accurate keyboard skills (unless you have a disability as defined by the Equality Act 2010 which prevents you from driving)
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