We are pleased to be able to offer an exciting opportunity to join the Patient Systems Team at Harrogate District Foundation Trust. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement an Electronic Patient System (EPR) system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Patient Systems Support will be part of a specialist team of multi skilled Digital professionals responsible for the implementation and optimisation of the new EPR.

Main duties of the job

Patient Systems Support (EPR)

This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users. This role will be both trainer and systems support in a team that provides knowledge, development and support to system users.

The successful post-holder will be based at Harrogate District Hospital and it is likely that you may sometimes work from home to support teams and systems users with various remote working solutions.

You will be able to demonstrate a defined track record of patient/clinical systems support and promoting the importance of high quality data integrity to inform effective decision making.

About us

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise our staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Job description

Job responsibilities

The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.

This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement.

Person Specification

Qualifications

Essential

• Educated to diploma level or equivalent experience
• Training qualification or equivalent experience of training delivery/planning

Desirable

• ITIL Qualification

Experience

Essential

• Experience of comprehensive patient systems to support the provision of patient care

Desirable

• Previous NHS experience
• Previous Patient Systems experience

Skills and Knowledge

Essential

• Customer service skills
• Comprehensive verbal and written communication skills
• Training Skills
• Interpersonal skills including the ablity to influence, persuade and motivate
• Knowledge of systems process and administration
• oAbility to work under pressure and produce high quality work to tight deadlines

Desirable

• Change management skills
• Knowledge of NHS data definitions and data standards
• Systems training programme development skills
• Knowledge of data validation and quality assurance systems

Employer details

Employer name

Harrogate and District NHS Foundation Trust

Address

Harrogate District Hospital

Lancaster Park Road

Harrogate

HG2 7SX

Any attachments will be accessible after you click to apply.

421-CORP-1441C