An excellent opportunity has arisen for an experienced and enthusiastic manager to join our Clinical Genetics team within the Pathology Clinical Service Unit. Genomic Medicine is an exciting and rapidly developing area and is influencing a vast range of clinical decision-making. The Clinical Genetics service will need to adapt and respond to its increasingly important role both within the Trust and regionally. In conjunction with the Clinical Lead and Genetic Counsellor Manager, you will have a pivotal role in delivering the vision for the service, and be responsible for the operational management of the Clinical Genetics department.

Our aim is to deliver the highest quality service for our patients every time and we are consistently looking to improve our services in order to do so. You will need a strong focus on improving patient care through the development and delivery of high quality clinical services. We are looking for someone who is able to engage with the clinical teams to provide visible leadership, prioritise workload, challenge appropriately, and be flexible in dealing with and responding to change. You must have good range of interpersonal and communication skills and have the ability to build develop and motivate a team effectively. You will have line management responsibility for the administration staff supporting the department.

Interviews are provisionally scheduled for 25th September.

Expected Shortlisting date 18/09/2024

Main duties of the job

The Clinical Genetics service manager will operationally manage the regional Clinical Genetics service to deliver high quality, effective and efficient services.The post holder will report to the General Manager and work in partnership with senior colleagues within Pathology and the wider Trust, to ensure delivery of the portfolio of Pathology CSU activities within a financially sustainable model.

The Service Manager will be responsible for a complex programme of interdependent projects that span a number of CSUs and the development of financially affordable solutions to capacity and quality constraints and the integration of services across the health economy. This will enable the development, delivery and maintenance of performance targets and plans.

Genomic Medicine is rapidly developing and influencing a vast range of clinical decision-making. The Clinical Genetics service will need to adapt and respond to its increasingly important role within the Trust and the region. Working in partnership with clinical staff, commissioners, managers and service users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity.

About us

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are

Patient centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally the following are core values which relate specifically to this post

Commitment to ensuring the delivery of high quality evidence based care

Professional image and positive approach to problem solving.

Maintain positive working relationships with others

Commitment to own personal and professional development and the development of others within the team.

Honest and fair minded with a positive attitude to change.

Leeds Teaching Hospitals is committed to our process of redeploying at risk members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions

Job description

Job responsibilities

Business Delivery and Operational Service Delivery

To lead on the delivery of operational service targets within the Clinical service Unit to ensure that income is maximised and targets achieved.

To line manage the Clinical Genetics Business support manager Manager, and have overall accountability for the performance of the patient administration function, ensuring services are managed within agreed budgets.

To ensure the development of effective business systems and procedures within the Directorate.

To ensure that robust activity and financial management systems are in place to maintain business continuity during planning and commissioning of the service plans.

To monitor contract activity and ensure that systems are in place to deliver planned contract activity.

To ensure that appropriate risk management strategies are developed and that the risk register is updated regularly to reflect the current issues facing the service.

Delegated budget holder

To be involved in budget setting for services

To create, collate, interpret, analyse, data to turn into useful information to enable Clinical Service Unit to monitor and control performance and quality along with changes in financial activity modelling. This includes the use of formulae.

Participate and deliver quality assurance checks and visits within the clinical environment e.g. wards, outpatients etc. with matrons to review the environment, equipment and ensure it meets the necessary standards.

Participate in quality assurance of facilities for example, when commissioning/relocating services, to ensure that facilities comply with national guidelines and legislation.

Service Development

To take lead responsibility for developing a robust project management framework to support the delivery of service changes, including the preparation of a detailed project plans, key outcomes, deliverables and timescales.

To ensure that projects are delivered within the available resources and to the agreed timescales, providing regular highlight reports to the Clinical Service Unit, General Manager.

To play a leading role in project groups ensuring that the work of various sub groups are on track, that the project as a whole is coordinated and that significant issues/problems are raised in a timely manner, enabling early remedial action if required through the development of options and recommendations to mitigate risk.

To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery at regional level.

To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Sometimes these service developments will have a national profile.

To be involved in the development and creation of policies, some of which may impact on other Regional organisations and units, District General Hospitals etc.

To implement and performance manage adherence to Trust and departmental service policies.

To ensure active engagement and ownership of key stakeholders in the project liaising with key professions including clinicians, managers, nursing, service users and planners.

To act as a change agent, consulting with all involved parties, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated.

To establish and maintain an effective communications strategy, to ensure that all stakeholders are fully informed.

To take the lead on the development of revised finance and activity plans, working closely with clinical and finance colleagues to identify the costs of the agreed packages of care , and a revised pricing structure.

To represent the Trust in discussion with commissioners about any revisions to activity levels, prices, and service specifications

To work with the Lead Clinician, and Counsellor Manager to develop business cases for equipment or staffing.

To develop and deliver on a marketing strategy for the service units

To ensure training and induction packages are in place for all staff groups.

General Management

To deputise where appropriate for the CSU General Manager

To attend and contribute as a key member at the Clinical Service Unit Team meetings

Investigate complex complaints in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve service deficiencies

Research Audit Activity

To contribute to staff surveys, Clinical Service Unit patient experience surveys etc to identify areas of improvement.

To regularly conduct audits such as secretarial audits, outpatient follow ups, readmissions, monthly key performance indicators, length of stay, theatre utilisation, delayed discharges.

Support the setup of clinical trials, work with clinical and research teams to monitor the recruitment of patients and ensure the business process that co-ordinates the R& D programmes are effective.

Health and Safety Risk Management

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed safe working procedures, and reporting incidents using the Trust Incident Reporting system.

Infection Control

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

Equality and Diversity

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

Patient and Public Involvement

The Trust has a statutory duty to involve patients and public in evaluating and planning services. All staff has a responsibility to listen to the views of patients and to contribute to service improvements based on patient feedback.

Training and Personal Development Continuous Professional Development

The jobholder must take responsibility in agreement with hisher line manager for hisher own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

Respect for Patient Confidentiality

The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

COMMUNICATION AND WORKING RELATIONSHIPS

Key stakeholders:

CSU triumvirate team

Clinicians Medical and Counsellor staff

Managers

Regional Service Users

Business Unit Supply Personnel

Developing presentations to lead influence and engage with multidisciplinary teams.

Negotiation and influence outside of own service eg with other Clinical Service Units and specialties.

Person Specification

Skills & behaviours

Essential

• Ability to analyse complex information to support managerial decision making.
• Strong financial management skills able to independently manage complex income and expenditure budgets and deliver cost improvement schemes.
• Good communication, presentation & interpersonal skills
• Performance management skills.
• Strong prioritisation skills with the ability to manage competing demands.
• Able to influence, negotiate and build working relationships.
• Self motivated, highly organised, Focussed and results oriented and can lead and deliver through others.
• Ability to cope with high levels of pressure
• Has the ability to quickly and effectively establish the respect of colleagues and other health professionals.

Desirable

• High degree of report writing skills.
• Ability to cope with high levels of pressure
• Able to influence, inspire, and effectively work with those around him/her
• Aptitude to be a self starter in keeping up to date and increasing depth knowledge of the genomics agenda
• Skills and knowledge relating to private income generation and marketing skills.

Other Criteria

Essential

• -Motivated and enthusiastic.
• Assertive & decisive.
• Excellent time management.
• Sensitive to staff issues.
• Confident / assertive in own abilities.
• Able to adapt to rapid change.
• Able to work well under pressure and prioritise effectively.
• Active and passionate interest in and good knowledge of NHS issues at the current time and particularly the genomics agenda.
• Resilient and tenacious.

Experience

Essential

• Experience at middle management level in the NHS, including business planning and budgetary management and service improvement.
• Able to prepare business cases/lead others through the process.

Desirable

• Experience in presentation, coaching and facilitation.
• Experience of influencing in local network or integrated care models
• Experience of service user engagement programmes and coproduction

Qualifications

Essential

• Graduate Degree level qualification.
• Study at Masters level or the equivalent in relevant experience
• Understanding of the Health and Social care management environment and roles and responsibilities within it.
• Ability to assimilate and coordinate various agendas prioritising appropriately.
• Performance management methodology

Desirable

• Management Qualification.
• Masters degree in
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  C9298-PATH-350