A fantastic opportunity is available to help shape, develop and implement our new approach to Quality Improvement. The role of the Improvement Support Officer is to co-ordinate, progress, track and curate Improvement activity, with a view to learning and spreading new good practice. Working closely with the Trust`s Improvement Community and other key stakeholders, you will help to shape a culture of continuous improvement.

You will be part of our newly established Quality Improvement Team, working in close collaboration with the Quality and Patient Safety Department including Clinical Effectiveness. You will maintain a key working relationship with our Trust and Digital Programme Management Offices.

There are flexible opportunities for hybrid working, which includes remote work from home and on-site collaboration with clinical and operational teams to support improvement projects.

We are looking for a highly skilled individual who can use their initiative to drive forward and co-ordinate this work. You will need to be an excellent communicator, liaising with individuals, teams and senior leads who are all invested and involved with Quality Improvement. You will support in the organisation of meetings, workshops and events and co-ordinate diaries of key stakeholders, to ensure progress happens within the agreed timescales. Excellent IT skills and attention to detail are essential for this role along with a positive and professional approach to all activities.

Main duties of the job

Working in the Quality Improvement Team, this post will support key workstreams within the QI Programme.

Our QI Projects workstream ensures staff have the skills, knowledge, and tools to identify an issue, implement interventions and make improvements to quality. Co-ordinating and logging projects and sharing and showcasing completed QI projects will be key to this role.

Our building capability workstream seeks to continuously improve staffs' ability to use QSIR tools to make improvements across the trust. The postholder will have a passion and drive for building the culture, conditions, and capability for continuous improvement and will co-ordinate, organise and support the delivery of this training.

This role will assist in the development and maintenance of programme management tools and documents and will need to apply a structured and systematic approach to the management of QI, logging evidence, outputs, benefits and outcomes being delivered across the variety of QI underway.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

The post holder will:

Use their initiative and take responsibility for themselves, the quality of their work and the service they provide to patients and staff.

Support the Improvement Community in the delivery of projects, programmes and training with the aim of achieving continuous quality improvement.

Enable and support the Trust`s QI programmes through tracking of project tasks and milestones.

Maintain necessary programme documentation business cases, project initiation documents, risk registers, schedules etc. and update systems accordingly.

Contribute to the development of QI capability and building of sustainable, continuous improvement approaches within the Trust.

Work towards set objectives for the Improvement team and to provide a positive contribution towards Trust objectives.

Support the delivery of a high quality, safe and compassionate healthcare service, act as a role model to others in all aspects of their work and consistently demonstrate the Trust`s CARES values.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Person Specification

Qualifications

Essential

• Educated to Degree level or demonstrable equivalent experience gained.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Desirable

• Relevant foundation qualifications such as Prince2, QSIR

Knowledge

Essential

• Expertise in information management software, e.g. database, spreadsheet and project management tools

Desirable

• Knowledge of NHS systems and processes

Additional Criteria

Essential

• Strong understanding of and commitment to the values and goals of the Trust making sure that the patient is at the heart of all we d
• Self-motivated and innovative thinker

Desirable

• Flexible and adaptable, able to work in ambiguous situations

Skills & Abilities

Essential

• Good organisational skills and the ability to work on own initiative and to tight deadlines as well as work as part of a team
• Ability to build relationships and communicate effectively with various stakeholders

Experience

Essential

• Experience of working across organisational and professional boundaries to achieve common goals.
• Programme and/or Project Management experience, including the development of project management frameworks, monitoring and review processes.
• Experience of analysing programme and project information to identify exceptions and trends when using these insights to prepare reports for managers.
• Experience of creating, producing and maintaining workbooks and presentation slides.
• Proven successful planning and organising experience.

Employer details

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

Address

2 Kings Court

Charles Hastings Way

Worcester

Worcestershire

WR5 1JR

Any attachments will be accessible after you click to apply.

C9798-0638