The post holder will be responsible for the effective management of inpatient and outpatient performance in the Corporate RTT Team, encompassing management of all administrative and performance teams, to include corporate validation staff and working with Divisional Assistant General Managers (AGM's), Performance and Operational Managers, Assistant Performance and Operational Managers and outpatient and elective booking staff/validation staff as appropriate to the role.

The post holder will work alongside the A/GMs and other colleagues using the Trustwide RTT Patient Tracking List (PTL) and relevant reports to ensure delivery of high quality and timely care is undertaken within the Divisions. Working closely with a range of colleagues from all disciplines, the post holder will plan and co-ordinate resources within the COO Validation team to ensure achievement of access targets in line with National, regional and Trust objectives. The post holder will be responsible for monitoring demand for services and ensuring that the Trust achieves its key performance objectives. The post holder will also ensure that patients are managed in line with Trust policies and national standards for booking in order.

There is an expectation that the post holder act as lead for service improvement in booking processes to improve performance and support the delivery of high-quality, patient-centred care.

Main duties of the job

The post holder will be responsible for the effective management of the Corporate Referral to Treatment team across the Bristol and Weston sites at UHBW. They will support the delivery of safe, high quality, patient-centred care and promote a positive working environment for staff.

The post holder will be responsible for proactive patient-level management of 18-week referral to treatment pathway and ensure achievement of access targets in line with National, regional and Trust objectives so a knowledge of Referral to treatment waiting time standards is essential.

There is an expectation that the post holder will as as lead for service improvement in booking processes, to improve performance and support delivery of high quality, patient-centres care.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training

Essential

• Educated to degree level or equivalent experience

Desirable

• Post-graduate qualification in healthcare management, or equivalent evidence of continuing professional development

Knowledge and Experience

Essential

• Significant experience of managing a range of staff or a major service
• Significant experience of budgetary management, including management of contract income
• Acute sector operational experience
• Experience and proven ability in managing organisational / service change

Desirable

• NHS or public sector experience
• Management of waiting lists and performance

Skills and Abilities

Essential

• Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
• Knowledge of current NHS issues including performance targets and Foundation Trust status
• Excellent IT skills
• Ability to think and plan tactically and creatively to prioritise work programs in the face of competing demands and within resources
• Proven ability to analyse complex problems and to develop practical and workable solutions to address them
• Good interpersonal skills
• Ability to produce and present analytical reports
• Ability to manage, motivate and develop people

Aptitudes

Essential

• Initiative and drive to achieve results
• Flexible and adaptable approach
• Ability to take the strategic overview, whilst giving due attention to getting detail Correct
• Resilient
• Proven ability to work under pressure to meet deadlines
• Demonstrable ability to work as part of a team
• Experience of managing challenging situations and relationships

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address

Trust Headquatres

Marlborough Street

Bristol

BS1 3NU

Any attachments will be accessible after you click to apply.

387-TS-6861-IB