An exciting opportunity has arisen within the Division of Medicine & Therapies of Worcestershire Acute Hospitals NHS Trust who are looking for 2 experienced Deputy Directorate Support Managers who will support 2 of the directorates within the wider division. This will enhance the management structure within the Division of Medicine & Therapies. The post holder will provide operational and business management support to the Directorate working closely with the Directorate Manager, Directorate Support Manager, Clinical Director and Matrons.

This post is based at Worcestershire Royal Hospital and travel across the county is essential.

Main duties of the job

You will provide operational management alongside the Directorate Support Manager and Directorate Manager working in partnership with the Clinical Leads and the Matron ensuring that the Directorate and it's services meet their quality, activity and financial targets and assist in the planning, objective-setting and change management within both the Directorate and the Division as a whole.

You should have previous experience of managing staff, projects, complaints, performance and budgets. You will need to demonstrate a proven record of pro-active management to achieve key performance targets and experience in managing and responding to a range of operational issues. Applicants will have excellent verbal and written communication skills, the ability to build, develop and motivate effective teams and work to tight deadlines.

For more details about this opportunity or to arrange an informal visit please contact Wendy Joberns-Harris, Divisional Director of Operations (Urgent Care) on 01905 763333 Ext 39500 or Jo Kenyon, Divisional Director of Operations (Specialist Care) on 01905 763333 Ext 30876

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is nearly 6,800 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

• Best services for local people
• Best experience of care and best outcomes for our patients
• Best use of resources
• Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

Operational Management

To assist in ensuring that the operational performance of the Directorate is effectively managed to meet agreed Trust and Divisional objectives.

The post holder will be required to work with the Directorate Support Manager to ensure achievement of the Trust in-patient, out-patient maximum waiting time targets, emergency access and national cancer targets.

To monitor patients waiting via Trust Reporting systems, analyse information and take relevant action to ensure that no patients breach the targets. Discussing non routine capacity issues with Directorate Support Manager to ensure all waiting times and booking targets are met.

To monitor performance against activity targets and other service objectives.

To work with the Directorate Manager and Directorate Support Manager, Clinical Directors, Matrons, Departmental managers and the Finance team to set and deliver the Group objectives, in line with Directorate, Divisional and Corporate targets and strategies.

To ensure there are effective processes in the Directorate to manage the Outpatient Waiting List System and ensure all outpatient bookings are in line with the recommended Trust standards.

To contribute to the identification of cost pressures and assist in the delivery of cost savings / service efficiencies and delivering an annual cost improvement plan.

To review equipment needs and develop supporting rationales for bids for new and replacement equipment within the specialty as part of the Trusts business planning cycle.

To ensure complaints and incidents are investigated in line with the Trust complaint policy. Where appropriate co-ordinate the response in liaison with the Directorate Management Team.

To ensure accurate coding systems and processes are in place within the Directorate to ensure activity is accurately recorded impacting on income streams.

To undertake project work as directed by the Directorate Support Manager such as working up plans for waiting list initiative work including work in the private sector and weekend working.

Assisting the clinical staff with the development and updating of protocols and disseminating the information throughout the clinical area.

To ensure the Trusts Infection Control policy is fully enforced.

Management Of Staff

To be responsible for the operational management of some administrative and clerical staff within the Directorate.

To ensure staff are aware of and comply with Trust policies.

To implement HR policies as appropriate eg Attendance Management, Grievance policy, Disciplinary Policy.

To manage the systems in place for monitoring of sickness and absence and annual leave of administrative staff and where appropriate organise cover.

To coordinate and undertake return to work meetings where appropriate in accordance with the Trusts attendance management policy.

To arrange and support training and development of staff as identified from the PDRS and ensuring that all staff have a personal development plan in place. Monitoring the review cycle for the staff groups.

To provide Human resources with weekly reports on agency expenditure, Admin and clerical staffing levels, sickness and maternity leave, and monthly reports on Admin and Clerical vacancies.

To undertake other duties as and when required due to changing demands of the service and department as instructed by the line manager.

Person Specification

Knowledge/Understanding

Essential

• Knowledge of NHS management issues:
• National agendas and initiatives
• Patient management issues
• Patient flow processes
• Knowledge of risk management issues
• Knowledge of the clinical governance agenda

Qualifications

Essential

• Knowledge of admin / business management policies, procedures, practices: acquired through degree level education, professional qualification or equivalent.
• or evidence of equivalent experience in a health discipline or management role
• Evidence of continued professional development

Experience

Essential

• Previous NHS management experience:
• Managing staff
• Managing projects within appropriate timescales
• Managing complaints
• Staff management
• Budget management
• Experience of leading and achieving change in a complex environment
• Experience of leading re-design or change management initiatives
• Experience of assisting negotiations involving complex, sensitive and contentious matters
• Experience of assisting service planning taking into account finance, manpower, equipment and organisational factors

Desirable

• Experience of managing a service with competing stakeholders

Skills

Essential

• Ability to build, develop and motivate an effective team
• Ability to influence/ persuade others with a positive approach and respect for work colleagues
• Excellent verbal and written communication skills
• Ability to work prioritise and work to tight deadlines
• Computer literate
• Ability to analyse information and evaluate situations to draw appropriate conclusions
• Decision making and problem solving skill

Desirable

• Awareness of strategic management processes and their application e.g. fiscal planning, manpower
• Understand the role of IT in delivery of an effective service
• Knowledge of the national and regional health strategies

Personal Qualities

Essential

• Self-motivated with a high drive for success
• Ability to work as a team but also on own initiative
• Adopts a flexible approach

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

Charles Hastings Way

Worcester

Worcestershire

WR5 1DD

Any attachments will be accessible after you click to apply.

C9365-24-1008