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Service Delivery Manager

Employer
Barts Health NHS Trust
Location
London
Salary
£51,883 to £58,544 per annum inc (Pay Award Pending)
Closing date
15 Sep 2024

View more

Profession
Other Health Profession
Grade
Band 7
Contract Type
Permanent
Hours
Full Time
An exciting opportunity has arisen for 2 enthusiastic service delivery managers to join the Women's & Children Division based at Newham University Hospital within Barts Health NHS Trust.

The two openings within the Division are as follows:

Children Services and

Gynaecology Services

The postholders will be responsible for the overall operational performance of Women's & Children Division, ensuring that the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The successful candidate will manage the key performance targets in the respective specialties and demonstrate continuous improvement in patient experience with particular reference to a balanced demand and capacity plan.

Main duties of the job

The postholder will also play a key part in delivering meaningful and positive change to enable clinical teams to better plan their service and improve care pathways. S/He will look after and nurture the staff that they manage to help them to develop their knowledge and skills and perform to a high level.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

  • Degree educated or equivalent academic or healthcare professional qualification or equivalent knowledge.
  • Currently working at SDM level
  • Evidence of continuing professional development


Experience

Essential

  • A demonstrable capacity and capability for operational/clinical service management at middle level in an acute hospital environment or similarly complex organisation.
  • Managing complex issues with staff using HR policies and procedures
  • Able to demonstrate a comprehensive understanding of the RTT and other constitutional standards
  • Able to demonstrate an understanding of the elective pathway, and challenges of theatre utilization


Knowledge

Essential

  • Broad understanding of the NHS Strategies and key issues affecting the service
  • RTT principles


Desirable

  • Evidence of project management experience


Skills

Essential

  • Works well under pressure and does not allow deadlines to adversely impact on interpersonal communication or quality of work
  • Able to communicate effectively with senior medical staff, corporate directors and other senior managers across the trust
  • Ability to maintain confidentiality at all times
  • Aptitude to enhance personal development and own skills
  • Knowledge and awareness of issues affecting NHS acute hospitals
  • Quick learner, able to access appropriate information and advice and imbue confidence and Trust
  • To meet deadlines and priorities often under considerable pressure an in tight deadlines
  • Excellent attention to detail
  • Team working with staff from a variety of disciplines and levels of seniority
  • Analysing data and preparation of reports
  • Investigation of incidents or complaints


Desirable

  • Evidence of project management experience
  • Understanding of the complexity of the NHS and the likely changes over the next 3-5 years


Other

Essential

  • Personal and professional credibility
  • Facilitative development style
  • Problem solving approach
  • Ability to communicate information clearly


Employer details

Employer name

Barts Health NHS Trust

Address

Newham Hospital

London

E13 8SL

Any attachments will be accessible after you click to apply.

259-6599424NUH

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