We are thrilled to offer an exciting opportunity for a seasoned manager and operations professional to lead our Phlebotomy team within Pathology. This pivotal role will see you at the forefront of operational management, with a strong emphasis on guiding our services through the transition from ISO15189:2012 to ISO15189:2022 standards. Your leadership will be crucial in driving the delivery, development, and continuous improvement of our services, directly benefiting our service users and patients.

Why Join Us?

• Innovative Environment: Be part of a progressive department where continuous improvement and personal development are highly valued. Our commitment to quality management is exemplified by Peterborough City Hospital being the first NHS laboratory to achieve single UKAS/ISO15189 accreditation across the entire Pathology department, including phlebotomy.
• Impactful Leadership: Your role will not only ensure compliance with the latest ISO standards but also contribute to meeting MHRA, HTA, and CQC requirements, ensuring our services remain at the highest standard.
• Ideal Candidate: We are looking for a professional with a proven track record in operational management and successful service redesign within a clinical setting. While strong knowledge and practical experience in phlebotomy would be beneficial, your ability to lead and innovate will be key

Main duties of the job

The Phlebotomy Operations Manager will oversee and lead phlebotomy services across the Peterborough, Hinchingbrooke, and Stamford sites, ensuring the delivery of high-quality, efficient ward and outpatient services. Key responsibilities include managing rotas, recruitment, handling HR processes, investigating incidents, maintaining staff competency, and continuously improving service levels.

The ideal candidate will be proactive, enthusiastic, and well-organised, with strong communication skills and the ability to support both individuals and the team. The role requires flexibility to work across all Trust sites and will involve deputising for the Phlebotomy and Specimen Reception Lead on relevant matters.

About us

We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.

As part of our commitment to supporting our employees we offer a range of benefits including:

• Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff)
• Membership of the NHS Pension Scheme
• Flexible working opportunities
• Enhanced hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays
• Opportunities for career development and training to help you progress in your role
• Wellbeing support and activities to promote a healthy work environment
• Access to our in-house physiotherapy service
• On-site canteens offering subsidised meals
• Subsidised staff parking (currently free)
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.

Job description

Job responsibilities

Please see full job description and person specification for full details of this role, including essential qualifications and criteria.

Person Specification

Education and Qualifications

Essential

• Educated to degree level, an equivalent qualification or evidence of significant operational management experience

Desirable

• Recognised management qualification
• Recognised training qualification
• NEBOSH General Certificate

Experience

Essential

• Understanding of the role and responsibilities of the post
• Significant experience of managing an operational service within a clinical setting
• Experience of managing, supervising, recruiting and training/mentoring staff
• Understanding of HR policies
• Experience of change management
• Experience of working within a Quality Management System
• Knowledge of Pathology IT systems and Microsoft Packages

Desirable

• Significant phlebotomy experience
• Previous relevant experience of working in the NHS

Key Skills/Abilities

Essential

• Evidence of empathy and caring attitude and behaviour
• Willingness to undertake training to extend skill set to deliver role
• Good communication skills, both written and verbal
• Demonstrable interpersonal skills - can works as part of a team or independently
• Able to prioritise own workload and that of others to meet needs of the service
• Ability to concentrate for prolonged periods of time

Desirable

• Experience of audit and report writing

Other

Essential

• High level of accuracy and attention to detail
• Integrity and personal credibility
• Strives for excellence
• Self-motivated
• Ability to be flexible and respond to the needs of the service
• Ability to work under pressure with minimal supervision
• Puts the patient first in everything that is undertaken
• Ability to travel within locality on occasions and work across all Trust sites, sometimes at short notice

Employer details

Employer name

North West Anglia NHS Foundation Trust

Address

Peterborough

Peterborough City Hospital, Edith Cavell Campus, Bretton,

Peterborough

PE3 9GZ

Any attachments will be accessible after you click to apply.

176-F-6549758