Central Reception Manager

The role will be to manage a team of staff in Central reception responsible for the sample receipt and distribution within the Clinical Blood Sciences Pathology dept, based at St George's University Hospitals NHS Foundation Trust.

Main duties of the job

Main duties of the job

The candidate will support the Network Pathology Support Services Manager to ensure the provision of an efficient and high quality pathology service for the South West London network.

About us

Working for your organisation

South West London Pathology is an award-winning NHS pathology partnership set up by St George's University Hospitals NHS Foundation Trust, Croydon Health Services NHS Trust, Kingston Hospital NHS Foundation Trust and recently Epsom and St Helier University Hospitals NHS Trust joined to form an expanded South West London Pathology partnership, to provide a single, integrated pathology service across South West London network and beyond.

Job description

Job responsibilities

Detailed job description and main responsibilities.

The candidate will have proven staff management skills, preferably in a Pathology or Hospital environment. Applicants must be able to multi-task, prioritise and organise themselves effectively. Good communication skills are essential to the role.

Person Specification

Skills and Abilities

Essential

• Strong leadership qualities, coupled with highly effective communication and motivation skills
• Excellent organisational and analytical skills
• Excellent written and verbal communication skills
• Advanced IT skills, incorporating MS suite of products and Pathology LIMS
• Able to multi-task, prioritise and work within imposed timetables
• Ability to manage a large team of staff
• Proven ability to meet deadlines, excellent time management skills
• Ability to influence stakeholders across a range of disciplines, both internally and externally to the Trust
• Proven ability to negotiate and influence colleagues in order to achieve change
• Interpretation of complex data bases
• Ability to deal with difficult and distressing situations with sensitivity and diplomacy
• Ability to work under pressure and respond to changing needs of the service on a daily basis

Knowledge & Experience

Essential

• Extensive experience of managing staff in a diagnostic pathology department
• Experience of pathology IT systems
• Experience of managing departmental budgets
• Advanced experience of MS Office: Excel, Word, Outlook, Powerpoint
• Experience of Electronic Patient Request systems such as iClip or Tquest
• Proven experience of managing change
• Extensive knowledge of Quality Management Systems and accreditation standards
• Extensive knowledge of Human Resource Management and HR policy implementation
• Knowledge of laboratory health and safety issues

Desirable

• Working with GPs/other primary care practitioners
• Project management experience/qualification

Qualifications & Training

Essential

• Educated to degree level or equivalent level of previous experience
• Post graduate Diploma in Management or equivalent experience
• IT courses completed in Excel and Access or equivalent experience

other relevant requirements

Essential

• Good manual dexterity
• Able to perform light physical work
• Work in an environment that deals with biological materials

Employer details

Employer name

St George's Healthcare NHS Foundation Trust

Address

St George's University Hospitals NHS Foundation Trust

Tooting

London

SW17 0QT

Any attachments will be accessible after you click to apply.

200-STG-UAM-6517901-DK-Y