We are recruiting for a Service Co-Ordinator - Planned Care Division who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The Planned Care Division is looking for a highly motivated service coordinator. In your role you will be supporting the day-to-day operational management of a surgical service.

This role comes at a time of positive change within the operational divisions, with the restructure of our newly formed Planned Care Division

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

Monitoring of activity, workload and performance. Advising the ServiceManager/General Manager/Lead Clinicians of areas of concern/underperformance.

You will line manage Admin & Clerical staff within the service.

You will plan and operationalise elective surgery, outpatients and diagnostic procedures in line with clinical staff job plans.

You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT, DM01 and Cancer wait times.

You will work collaboratively with clinicians to draft patient experience responses.

You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

• Management qualification or equivalent experience

Desirable

• Evidence of continuing development

Previous Experience

Essential

• Staff management, including sickness absence, appraisals and performance
• Team working
• Project work
• Preparing agendas and reports from meetings

Desirable

• NHS experience
• Financial and activity management
• Close working with senior managers and/or clinicians

Skills & Qualities

Essential

• Excellent communications and presentation skills
• Excellent verbal/written and interpersonal skills
• Practical and creative approach to problem solving
• Ability to resolve conflicts
• Ability to work on own initiative and as part of a team
• Ability to meet deadlines and manage varied workload
• Understand and practice confidentiality, tact and diplomacy
• Ability to cope with stress and work well under pressure
• Ability to communicate with and get on with a wide range of people from all disciplines

Desirable

• Current full driving licence

Knowledge

Essential

• Computer proficient in Microsoft Word, Excel, Access, Outlook, Email
• Understanding of performance and change management

Desirable

• Budget setting
• Understanding of current NHS issues
• Understanding of patient systems

Employer details

Employer name

East and North Herts NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

Any attachments will be accessible after you click to apply.

361-6564329