We are seeking an experienced NHS Service Manager for Outpatients to ensure the delivery of efficient and effective Patient Access Services.

In this pivotal role, you will work closely with the General Manager for Outpatients to align department processes with Trust targets, including RTT, 18 Weeks, and Cancer Targets. Your primary focus will be on supporting the booking & cancellation, call centre, eRS and Urgent Suspected Cancer teams, ensuring seamless patient experiences and operational efficiency.

You will foster effective communication across all levels to maintain confidence in the Patient Access service among clinicians and administration staff.

Your responsibilities will span operational management, service development, performance management, financial oversight, quality governance and staff management. As a proactive leader, you will drive continuous improvement initiatives, lead service improvement projects, and develop robust performance frameworks to exceed best practice guidelines. Financial acumen will be crucial as you manage budgets, implement cost reduction strategies, and ensure efficient service delivery within allocated resources.

You will lead a dedicated team, ensuring effective recruitment, retention, and development of staff aligned with Trust values and policies. Your role will involve managing staff performance, conducting appraisals, and fostering a culture of high morale and motivation.

Main duties of the job

• To support the General Manager in delivering an efficient and effective Outpatient Patient Access service.
• To ensure the departments processes align with and support the achievement of Trust targets (RTT, 18 weeks, and cancer targets).
• To work collaboratively with centralised service and build trust-based relationships with key stakeholders.
• To support and manage the booking & cancellation, call centre, eRS and Urgent Suspected Cancer teams to operate efficiently and effectively.

About us

Why colleagues think we are a great place to work!

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daley@nhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the attachments with the job advert.

Person Specification

Education, qualification & training

Essential

• Educated to degree level or equivalent experience
• GCSE Maths and English A-C or equivalent
• IT Literate

Experience

Essential

• Significant experience of working in a customer focused environment
• Experience of managing large patient cohort within an agreed service level
• Experience of managing teams of staff

Skills, abilities & knowledge

Essential

• Excellent communication skills
• Excellent organisation skills
• Highly motivated

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Aylesbury

HP21 8AL

Any attachments will be accessible after you click to apply.

434-SCS6566642