Are you passionate about making a difference in patient care? A unique opportunity has arisen for the role ofAssistant Patient Dining Service Managerat Imperial College Healthcare. This critical role supports the safe and effective delivery of hydration and nutrition to patients in a fast-paced environment, spanning multiple buildings and operating 7 days a week, 365 days a year. The role requires in depth technical knowledge of operational food production, back of house/front of house services, food safety legislation, allergen controls and industry best practice.

The post has line management responsibilities, involving team leading, coaching for performance and on the job training, the post holder will deputise for the Patient Dining Manager, be part of the St Mary's Hospital and Western Eye Hospital leadership team and play a vital role in delivering a service in accordance with our Trust values.

Main duties of the job

• Recommends changes to Patient Dining policy and service delivery, implementing changes as appropriate in consultation with the General Manager or other stake holders e.g. Dieticians
  
• Ensure that all Patient Dining staff follow the correct procedures for signing out / in of all keys
  
• Manage work activity using CARPS system, intervening and delegating tasks as appropriate
  
• Management of all purchasing (food or non-food) required for the Patient Dining Department from the authorised supplies as set up by Procurement and or other Facilities Department
  
• Manage of waste generated from all kitchen or preparation areas, and liaise with the Trust waste manager to ensure we are fully compliant at all times
  
• To manage and develop a patient focused service that meets user expectation
  
• To continuously develop and improve food service quality and hygiene standards
  
• To have knowledge and understanding as and when required of changes in food service related legislation.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education

Essential

• Degree level education or equivalent professional experience
• Management qualification or equivalent professional experience
• NVQ level 3
• City & Guilds in Catering and Hospitality or similar
• Level 3 Food Hygiene certificates
• Level 3 Allergen Management or equivalent
• IOSH Managing Safely

Desirable

• Health and Safety Qualification (NEBOSH,IOSH)

Skills/Abilities

Essential

• Proven experience of managing a complex service with a diverse workforce in a customer/patient service environment
• Able to demonstrate ambition and resilience in management and work ethic
• A good team member with proven ability to lead, motivate, inspire and support diverse teams
• An effective communicator (both verbal and written)
• Able to influence and negotiate across a broad scope of staff
• Effectively able to performance manage others
• Experience in overseeing staff and implementation of best practices
• Computer literate in excel and word

Desirable

• Experience in healthcare environment.
• Contract and project management skills
• IOSH Working Safely

Experience

Essential

• Experience in overseeing staff and implementation of best practices
• Experience in dealing with customers and handling complaints
• Implementation of innovation and improvement projects

Desirable

• Previous NHS or Hospital Patient Dining / Catering management experience
• Previous experience working in a customer facing role
• Knowledge of legislation and procedures affecting the operation of services

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

St. Mary's Hospital

Praed Street

London

W2 1NY

Any attachments will be accessible after you click to apply.

290-CRHS-01