GET YOUR CAREER STARTED AS AN APPRENTICE AND EARN WHILE YOU LEARN!!!!

University Hospitals of Leicester have fantastic opportunities for ambitious individuals to join one of the biggest and busiest NHS Trusts in the country. Serving the one million residents of Leicester, Leicestershire and Rutland, we have opportunities to work with experienced staff and develop your future career.

Our Commitment to you is to help you gain the level 2 apprentice standard in Customer Service Practitioner within a 14 month contract. Hours of work will be 37.5 hours per week.

As part of the apprenticeship programme you will you will learn in the workplace, have access to study sessions, a mentor and a training provider. This is an excellent opportunity to earn while you learn.This post is ideal for someone who wants an understanding of a customer service role which will provide them with transferable skills.

You will become part of a talented, passionate team of people, committed to providing the best care and treatment to patients. On top of your basic salary, you will receive 27 days holiday each year, plus a range of other benefits including occupational health and counselling services.

Your primary role will involve working with a busy and expanding admin team, preparing medical notes, working as the front face in our Pain Department clinics, general admin duties including spread sheet work and filing.

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Main duties of the job

• To prep allocated consultants clinic notes.
  
• Sit on the main clinic and report patient attendance.
  
• Ensure all relevant information required for Outpatient appointments is recorded in the case notes.
  
• To update any missing outcomes on reports.
  
• To attend in-service training or meetings to ensure that skills knowledge are kept up-to-date and appropriate to post.
  
• Any other duties commensurate with the role and service needs.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Job description

Job responsibilities

1. Ensure accurate and timely processing of clinical and administrative correspondence.

2. Prioritise work in appropriate order to ensure work is completed within agreed target times.

3. Clinical preparation specifically retrieval of notes, filing, tracking in and out.

4. Photocopying, filling, or any administrative duties as deemed necessary to support the patient journey.

5. To utilise the Track-It system to update case note tracking.

6. To ensure all outcomes are recorded accurately both paper and electronic.

7. To attend all mandatory training as required by the CMG/Trust

Person Specification

Knowledge, Skills and Ability

Essential

• Computer Literate
• Good Communication
• Ability to work flexibly as part of a team
• Ability to manage own work load
• Evidence of good written skills

Desirable

• Understanding of Confidentiality & Data Protection Act
• Awareness of Equality & Valuing Diversity Principle

Trainig & Qualifications

Essential

• Maths and English GCSE level grade F-A* or GCSE grade 1-9 of Functional skills Level 1 or above

Commitment to Trust Values and Behaviours

Essential

• Able to demonstrate an understanding of Trust values and behaviours

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

LGH

Gwendolen Road

Leicester

LE5 4PW

Any attachments will be accessible after you click to apply.

358-6481483-ITA