This is an exciting opportunity to join our growing Digital Learning and Change function at Surrey and Borders Partnership NHS Foundation Trust within our Learning and Adoption Team. Our focus is to embed a learning culture to ensure all staff, from our digital departmental staff right through to our front-line workers, have the digital skills, confidence, and willingness relevant to both their current and future roles, through advocacy, support, education, change facilitation and proactive engagement.

You will be joining us at a pivotal time where we are both transforming our electronic health record system alongside an opportunity to have a key role in influencing and reshaping our digital learning and change offer going forwards. We need motivated and enthusiastic candidates to help us to engage with our clinical teams, enabling them to deliver safe and timely care for the people who use our services. You will help to lead and facilitate the learning and adoption of Digital Health through developing our teams and services' understanding of business intelligence and performance by increasing digital skills, confidence and willingness. This role is integral in influencing the culture of how our staff engage with data and how they use information.

Please note we are looking to hold interviews on Tuesday 24th and Wednesday 25th September in person at our Leatherhead base

Working hours: 37.5 hours per week. Monday to Friday. Happy to discuss flexible working patterns.

Main duties of the job

We are seeking a confident and passionate individual who thrives on change and wants to make a difference to the lives of people using our services, for their carers and for our clinical and support staff as well. The Learning and Adoption team provide a critical service to our users, in ensuring that our clinical and corporate staff are trained on the relevant systems they need to use across our Trust.

As a Senior Digital Health Advisor, you will have good communication skills and the ability to work with a wide range of delivery teams and stakeholders. You will be comfortable helping individuals or whole teams to understand their use of clinical systems as well as encouraging upskilling on our Digital Health Intelligence platform. You will lead a small team of digital health advisors as part of this ambition and work closely with other key teams across digital to deliver this agenda.

You will bring experience of a learning and change environment, and gain and maintain an understanding of the wider objectives of our digital learning strategy. You must be able to work to tight deadlines and have an adaptable approach to keep pace with constant changes.

So, if you are truly passionate about digital transformation, education and learning, and eager to contribute to the development of our current and future workforce, come and join our Learning and Adoption team and enjoy looking for better ways to do things.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Job description

Job responsibilities

Key Responsibilities

Data Quality And Performance

To oversee the accuracy and completeness of information held within our electronic health records and Trust systems.

Collate information and contribute to the monitoring of activity and performance for the organisation.

To support, analyse and validate data queries from a variety of sources.

To work in a triumvirate with digital health analysts and improvement colleagues to ensure clarity of service activity and that it is within accordance of expected key performance metrics.

To engage with clinical teams and administrative staff to help understand the root cause of poor data quality and provide insight to the wider Digital Health team to contribute to having good, accurate and up to date data

To have a good understanding of key performance metrics and how they are captured in the Trusts electronic patient record, how they are calculated, and what good performance looks like in order to help the Trust achieve their targets and enable front line staff to provide excellent care

To be responsible for identifying drops and improvements in performance and to proactively seek to understand what has resulted in this and suggest ways to improve performance/data proactively

To have a good understanding of run charts/SPC charts and how to interpret them as well as enabling frontline staff to use such charts to improve their own performance

Have a good understanding of the difference between qualitative and quantitative data and what the benefits and applications are for each

To support with the development and implementation of dashboards, with a real focus on supporting end users to understand how data is captured, calculated, presented and how reliable data can support excellent clinical practice.

Communication, Engagement And Relationships

To help embed a growth culture by championing continuous improvement

To improve the digital health literacy of new and existing staff through systematic and bespoke learning and development approach.

To attend Management and Performance meetings for the purpose of supporting the sourcing, analysing, reporting and validation of information.

As the teams Senior Digital Heath Advisor, ensure there is representation across divisional business meetings to support them with their understanding of systems use and the application of health information. This will require attendance at Divisional Management Groups as a minimum.

Provide digital health advice across the geography of the Organisation to improve the digital literacy of our staff.

To provide and receive complex information and communicate statistical matters/system changes to non-analytical professionals, advising on issues of data standards and quality as necessary.

To help develop interpretation and understanding of complex information so our staff can gain meaningful insights from data.

The role may be asked to support specialist responsibilities within divisions, for example overseeing Single Point of Access or Perinatal service information, in order to support point in time projects or requests.

To be the key link between end users and the Digital Health team, and help develop a collaborative approach between Operations and Digital to data capturing and sharing

To be the go to person for frontline staff within adult services for any data related queries or suggestions

To play an active role in helping teams use data and digital solutions to improve communication between teams such as multidisciplinary team meetings and professionals meetings

To collaborate with frontline staff on how to implement improvements to pathways for improved patient care.

Continuous Improvement

Support the configuration and design of our electronic health systems to accurately reflect the needs of our services.

Knowing where to challenge the processes and procedures of system use to support the process of continuous improvement.

To provide specialist advice to users which may include suggested configuration options of systems, processes and reports to ensure best fit within the operational service and wider environment.

To highlight and provide insight on how improvement changes will impact current processes and what this means for the end user

To support the testing of new digital processes/initiatives from an end user perspective and provide feedback

To support initiatives to improve flow across the Trust by helping to ensure that staff understand reasons for the initiative and the role of data inputting and analysis into outputs

To have a good understanding of Quality Improvement tools and techniques

Training And Development

To co-produce reference guides for our electronic health records and to maintain their relevancy through regular review.

Supporting our learning and development service in developing our staff digital literacy

Support the development of a data literacy programme of work to progress the organisation towards a self-service approach with better skills, confidence and willingness to own and manage their reporting in the future, enabling the Digital Health Advisor team to provide more bespoke training.

Providing a structured programme of continuous support to develop staff competency in the use of Trust systems through the designing of programmes of training.

• Lead advisor for the development of learning and training to improve the recording of clinical information. This will include creating lesson plans and bespoke training packages.
• The ability to coach and impart knowledge and experience to others, including other Digital Health Advisors.

Leadership

Lead advisor for the use of Health IT systems, for example the Data Analytical Reporting Tool.

To supervise staff when required.

To coach and support upskilling of Digital Health Advisors as necessary

To support the teams performance against Trust and Key Performance Indicators, implement changes to processes as required. Be proactive in their resolution and escalation, working with Senior Managers, Team Managers, Team members and key stakeholders.

To lead the Digital Health Advisors ensuring support is provided to all clinical divisions in training, supporting and enabling administrative and clinical staff to input accurate information into Trusts Electronic Patient Record and wider systems.

• To work flexibly in line with service requirements and to organize and prioritise own workload and be prepared to travel across Trust sites as required.
• To take responsibility for your own training and personal development.
• Support overall teamworking covering colleagues roles and responsibilities in their absence. This includes working closely with the Digital Trainers to identify opportunities to work together more effectively and streamlining of processes.
• To contribute to the wider Digital Health Team to identify what changes in processes, procedures and practice that are necessary to deliver planned benefits by improved data quality
• To work with the Digital Health team to understand when new processes are problematic and provide insight into ways to improve processes, engagement

Corporate Responsibilities

To apply the principles of information governance and maintain client confidentiality according to Trust policy.

To implement Trust policies and procedures.

To maintain a personal duty of care in relation to equipment, resources/authorised signatory and small payments.

Person Specification

Qualifications

Essential

• Degree level qualification or appropriate experience

Desirable

• Experience in the learning and adoption of electronic health records

Skills

Essential

• To engage with clinical teams and administrative staff to help understand the root cause of poor data quality and provide insight to the wider Digital Health team to contribute to having good, accurate and up to date data

Desirable

• The ability to coach and impart knowledge and experience to others, including other Digital Health Advisors.

Employer details

Employer name

Surrey and Borders Partnership NHS Foundation Trust

Address

18 Mole Business Park

Randalls Road

Leatherhead

KT22 7AD

Any attachments will be accessible after you click to apply.

325-449408-CORP