The opportunity has arisen for an Business Manager to support the Endoscopy team within the Surgery Division's GI Unit. Whilst also building key relationships with a variety of colleagues across the trust, this role will allow the successful candidate to develop their existing leadership skills.

For an informal conversation about the post please contact Victoria Insull,Deputy Divisional Manager - Surgery.

Main duties of the job

In collaboration with the Clinical Lead, Senior Nurses, and Operational Manager the post holder is responsible for supporting all activities and services provided by the Endoscopy Team, supporting the delivery of high-quality, cost-effective provision of services to patients and clinicians.

The post holder will manage, maintain and develop admin services within Endoscopy, encompassing all modalities, that which underpin clinical and business performance including clinicians, secretaries and clerical staff, developing the team in order to provide an efficient and effective service.

They will oversee the monitoring, validation and reporting of performance targets including DM01 and access to Endoscopy Services, including long waiters.

They will maintain oversight of reporting volumes within the Department, escalating as necessary.

They will plan, oversee and delegate tasks within the admin team regarding the progression of Community Diagnostic Centre (CDC) capacity in conjunction with the Operational Manager.

They will be required to liaise with the Head of Service, Lead Clinician, Senior Sister and Operational Leads across the Division and senior staff from departments such as Organisational Development and People, Finance and Procurement and Transformation to ensure a seamless administrative pathway for the patient through Endoscopy.

To provide support for all administrative and operational processes associated with JAG requirements and JAG accreditation.

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated Good by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visitingwww.experiencesalisbury.co.uk

Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Education and qualifications

Essential

• 5 GCSEs or equivalent including grade C or above in Mathematics and English
• Advanced keyboard and IT skills to include Excel, Word & PowerPoint
• South West Endoscopy Training Academy (SWETA) Endoscopy Administrative and Clerical Training Programme qualification (Administrative Workforce Competency Framework) or equivalent experience.

Desirable

• Leadership Qualification
• NVQ in Business Administration or equivalent experience.

Experience

Essential

• Demonstrable experience working as a highly effective team leader
• Evidence of formal management development
• Ability to handle sensitive information without breaching trust or confidentiality
• Previous experience of effectively leading and managing staff including performance and absence management
• Experience of managing challenging/conflict situations
• Experience in all aspects of staff management, including leading and required human resource procedures
• Experience of working across departmental and organisational boundaries to deliver specific targets and to improve services
• Experience of working in an administration management post of a minimum of 2 years
• Able to work to deadlines
• Flexible approach to change management and problem solving as well as lead change management processes

Desirable

• Evidence of working with and influencing a multidisciplinary team, securing the cooperation of colleagues at all levels

Knowledge and Skills

Essential

• Excellent interpersonal and communication skills
• Ability to make decisions, organise and prioritise a varied workload including that of others, to use own initiative and work unsupervised, recognising limitations
• A team player
• Confident and capable problem solver, able to manage and influence a number of different stakeholders and situations
• Knowledge of data analysis and statistics
• Knowledge of Windows and Office computer software
• Good organisations skills, with ability to prioritise own workload, delegate appropriately, self-motivate and work on own initiative
• Collaborative and effective team leader and team player
• Willing to help others
• Ability to demonstrate an approach that inspires confidence and trust

Desirable

• Complaints process
• Datix
• Confident Sound knowledge of Clinical Governance, Health and Safety issues and the ability to undertake risk assessments use of Excel

Other job related requirements

Essential

• Ability to deliver information in a clear and concise manner and to engage others to achieve desired results
• Good understanding of the forces and drivers influencing change in the NHS relation to In and Outpatient administrative procedures
• Excellent written and verbal communication skills

Desirable

• Comprehensive understanding of data protection, freedom of information and confidentiality issues

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury District Hospital

Odstock road

Salisbury

SP2 8BJ

Any attachments will be accessible after you click to apply.

269-SFT8657