An exciting opportunity has arisen within LCHS, supporting the line management of the Operations Service Centre who work 24/7 across 365 days per week and the Patient Administration Services who work geographically across Lincolnshire supporting our patients and clinical teams. This role will also be pivotal in developing the Operations Centre into the Single Point of Access for all LCHS patient and stakeholder queries.

This is a real opportunity for a strong people and process manager to make a difference to the heart of the organisation and support the Clinical directorates to deliver outstanding patient care.

We are looking to attract a flexible, organised and improvement focussed individual.

The role holder will demonstrate strong leadership skills and be responsible for the delivery of first class patient services and organisation priorities, not only enabling clinicians to focus on providing great care, close to home but also ensuring processes are streamlined, safe and effective.

The role is expected to be based at Beech House in Lincoln, however travel as business needs dictate will be required so a full driving license is required.

Main duties of the job

Operational Business Services is a dynamic team committed to delivering the highest standard of customer and administrative services which you will support by providing day to day effective and efficient leadership:

You will be responsible for ensuring the staff within the Ops Centre and Patient Admin Services deliver a proactive and outstanding customer service across the organisation.This role is also responsible for identifying and setting performance levels for the team, leading process review and engaging with all key stakeholders across all levels and both internally and externally.

You must hold a relevant degree or the ability to demonstrate relevant work experience, in addition to evidence of relevant and continuing professional development (CPD).

NHS management experience and evidence of working in a busy customer service environment is essential, alongside the ability to build high performing teams, and work at high levels with managerial colleagues in other organisations and services.

About us

We are Lincolnshire Community Health Services NHS Trust (LCHS), the primary community healthcare provider in Lincolnshire delivering community-based services aimed at supporting people to manage their own health closer to home an reducing the need for people to go into acute hospitals. We are rated 'Outstanding' by the Care Quality Commission and are playing an integral part in shaping future health service provision countywide alongside partner health and social care organizations.

Our team is experienced, friendly and enthusiastic about their work and we ask that our leaders strive to lead with compassion and drive a service that is caring and responsive.

The Trust is committed to supporting staff by offering an extensive health and wellbeing package as well as many staff network groups.

Job description

Job responsibilities

Please see the attached job description and person specification for further information regarding specific details for the job and the main responsibilities.

Person Specification

Shortlisting

Essential

• Masters Degree or equivalent experience
• Experience of Leading multiple staff/ large teams
• Experience of Service Improvements/Continuous Improvement
• Experience of manging and demonstration of achievement of KPI
• Experience of engagement with relevant stakeholders/networking
• Excellent leadership skills including motivation, empathy, negotiation and compassion

Desirable

• Experience of NHS
• Experience of managing urgent, emergency or planned care processes

Employer details

Employer name

Lincolnshire Community Health Service NHS Trust

Address

Beech House

Waterside South

Lincoln

LN5 7JH

Any attachments will be accessible after you click to apply.

818-OBS080