This post as Improvement Manager will support delivery of the National Patient Safety Improvement Programmes.

The post holder will be experienced and proficient in Quality Improvement and will have responsibility for facilitation and delivery of elements of the National Patient Safety Improvement Programmes. They will have the ability to create a culture and commitment to Quality Improvement throughout Health Innovation North West Coast.

The role will support the Head of Programmes and Senior Programme Managers in business case development, preparation and delivery of a variety of workforce, learning, improvement and educational programmes for Health Innovation North West Coast partners across the whole of the geographic region.

It demands an individual of considerable experience in quality improvement methodology, with particularlydexterous and adept people skills, business capabilities, project management, as well as strong motivational and leadership qualities.

There is a requirement to work collaboratively internally and externally, maintaining good relationships, as well as independently and to strict timelines and to bring a unique blend of business acumen, improvement, workforce and education expertise to programmes.

The role will require some travel across the North West Coast.

Main duties of the job

The role of Quality Improvement Manager is integral to enhancing the performance and efficiency of our team. Main duties include:

• Supporting our system to deliver on the national patient safety improvement programmes, building capacity and capability in quality improvement methodology and coaching skills
• Developing and implementing QI programmes to support delivery of national patient safety programmes
• Providing coaching support of projects and patient safety initiatives across the organisation and externally.
• Coordination, support and training in the of use complex quality improvement tools and techniques
• Collaborating and engaging with colleagues, wider stakeholders and patients using a structured method to design, test and implement change
• Application of real-time measurement for improvement in safety, effectiveness and the experience of care

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Job description

Job responsibilities

• Provide Quality Improvement expertise and advice within the organisation and externally with our stakeholders across the north west coast footprint.
• Has responsibility for the improvement science elements of a number of projects/programmes within the Patient Safety and Care Improvement Team, for the full programme lifecycle from initiation to closure.
• Ensure that all programmes incorporate Quality Improvement science, grounded in the Model for Improvement from the Institute of Healthcare Improvement.
• Ensure that all programmes are supported by a robust local governance structure and provide regular papers / updates to the Thematic Oversight Groups (TOGs)
• Analyse and evaluate the many diverse and conflicting issues associated with the completion of programmes from a Quality Improvement perspective.
• To support decisions on how resources are to be used on programmes and to be responsible for informing the progress of programmes.
• Provide a high level of content knowledge about all aspects of the Patient Safety Strategy and is able to act as an approachable source of knowledge to all staff.
• Ensure that appropriate sustainability plans, documentation and procedures are in place when transitioning quality improvement work to business as usual.
• Able to build effective working links with external partners e.g. please based partners and external colleagues.
• Work to ensure that programmes and projects meet the strategic plans of the organisation.
• Takes responsibility for the delivery of outcomes described in the business plan/support offer and able to delegate and support the work of the wider team.
• To continuously seek out emerging knowledge in the field of improvement science and ability to horizon scan recognised sources to remain current and to access information that could enhance our QI approach.
• Provide effective communications to update stakeholders on programme/project progress.
• To deputise for the Improvement Lead and others in the senior team where appropriate and necessary.
• Help to develop Quality Improvement measurement across Health Innovation North West Coast and reading and analysis of local assurance reports to ensure that data is displayed using QI methodology where possible.
• To be an active member of team recruitment when required
• The post holder will work to achieve agreed directorate objectives and is given freedom to do this in their own way working within broad professional policies.
• Has the content knowledge and ability to teach all quality improvement concepts, tools and techniques to a host of varied audiences.
• Utilise available Quality Improvement tools to ensure that deliverables from a project can be measured e.g. statistical process control chart data, surveys and audits to ensure future state changes are realized and sustained.
• The post holder will regularly liaise with senior managers, service leads, clinicians and departments as well as external NHS organisations, suppliers, local government and other key stakeholders.
• Looks for opportunities to develop all areas of work in line with a culture of continuous improvement.
• Understand and exploit opportunities to push the quality agenda of the organisation at all opportunities including being able to influence the care organisation committees and lead conversations from a QI perspective.
• Proactive identification and development of thought leaders who will be able to assist with the advancing of the quality agenda at the Trust
• Communicate complex information and develop relationships with all levels of clinical and non-clinical staff and also external organisations
• Manage complex, sensitive and contentious information appropriately
• Articulate to and coach others in the use of various improvement methods
• Lead on the preparation of papers on key strategic QI projects and support the patient safety team to present to relevant stakeholders
• Providing teaching of highly complex improvement methodology including topics including, but not limited to, reliability science, theory of constraints, capacity and demand matching, failure modes and effects analysis (FMEA). Requires use of skills developed to a high level through specific improvement science training or equivalent relevant experience.
• Presenting to large groups of staff (can be 100+), both internally and externally. Able to present trust quality and safety strategy as well as articulate wider work going on in the trust outside of QI.
• Working with wider leadership team members and Senior Managers on the design and implementation of improvement programmes.
• Able to facilitate multidisciplinary groups, from small to large size.
• Identify the appropriate method for displaying a wide variety of data in a variety of formats, including statistical process control charts
• Continually question data and provide coaching on data to the QI team where required.
• Judgements involving highly complex facts or situations, which require the analysis, interpretation and comparison of a range of options.
• Plan and prioritise own work and the work of the team to ensure effective support to all areas and delivery of key objectives
• Marketing QI programmes internally and externally

Person Specification

Qualifications and Education

Essential

• Working towards or educated to Masters degree or equivalent level of experience
• Evidence of continuous personal professional development.
• Demonstrable experience of Quality Improvement methodology and its use in healthcare settings
• Demonstrable experience in coaching for quality improvement

Desirable

• Change Agent, QSIR, Advanced Improvement Practitioner (AIP), Silver QI, Q member
• MSP or Project management qualification or equivalent
• Clinical or NHS professional
• Understanding of clinical governance and information governance
• Coaching Qualification

Work related circumstances

Essential

• Ability to comply with the travel requirements of the post and undertake work-related journeys within the NWC area (regularly), nationally (occasionally) and internationally.
• Must be able to work outside traditional office hours on occasions and work flexibly.

Values and behaviours

Essential

• Demonstrable commitment to promoting high standards to consistently improve patient outcomes
• Consistently puts patients and public at the heart of decision making
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others
• Uses evidence to make improvements, seeks out innovation
• Values diversity and difference, operates with integrity and openness
• Actively develops themselves and others
• Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
• Demonstrable commitment to partnership working with a range of external organisation

Skill and Abilities

Essential

• Ability to develop and maintain effective working partnerships with professional groups and senior managers within the organisation and in our partner agencies.
• Ability to work effectively within a team environment including team-building and team management skills
• Ability to identify resources and delegate as needed
• Able to identify tactics and strategies to implement appropriate approaches to Change Management and Quality Improvement
• Demonstrates the organisation's values: oCaring oCollaborative oCourageous oInclusive oInnovative

Desirable

• Ability to play a key role in network development.

Experience

Essential

• Over 2 years experience in a management role in a customer focused organisation which must include: -Successfully delivering Quality Improvement and managing projects -Working within a programme management environment. -Training and educating staff in quality improvement methodology
• Experience of creating and managing ongoing productive relationships with a wide variety of stakeholders.
• Management and delivery of multi stakeholder events.
• Experience of writing concise and effective reports for organisations' internal forums
• Experience in designing and using a range of evaluation and quality improvement methods

Desirable

• Experience within an NHS, mental health or care environment
• Evidence of an understanding and interpretation of national and local NHS policy.
• Working with community and voluntary groups
• Working with excluded sections of the community
• Experienced team leader and line manager.

Knowledge

Essential

• Knowledge and experience of delivering Quality Improvement training within a healthcare environment.
• Knowledge of using change management tools and techniques to support change within a healthcare environment. (e.g. previous experience of project management tools and techniques and quality improvement methodologies etc.).
• Knowledge of how to design, prepare and deliver engaging workshops, meetings, training and other events
• Knowledge of how to engage with multi-disciplinary teams and achieve successful outcomes.
• Knowledge of networking approaches and how to implement them
• Knowledge of governance and assurance in an NHS setting either directly or by working in partnership with the NHS and how to appropriately implement this for a range of activities.
• Knowledge of how to understand and interpret policy and strategy and develop implementation plans
• Knowledge of causes of inequity, health inequalities and social determinants of health
• Knowledge of taking evidence based practice to promote inequality and narrow health inequalities within a healthcare setting

Desirable

• Knowledge and experience of implementing major changes to working methods and evaluating its effectiveness.
• Delivering online education and training and designing content
• Understanding of theory and best practice principles for managing projects and programmes.
• Understanding of theory and practice and its application in health and care organisations
• Evidence of using coaching approaches to working with teams and individuals

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Health Innovation North West Coast, Vanguard House

Keckwick Lane

Warrington

WA4 4FS

Any attachments will be accessible after you click to apply.

410-HINW-6526764