The Business Manager will report to the Deputy General Manager and will provide appropriate support to the General Manager, in the delivery of all operational functions a discrete section of the directorate. This will include overseeing the administrative functions within the department, and ensuring all key performance targets are met, and Standard Operating Procedures are adhered to.The Business Manager will be responsible for ensuring that the appropriate data is available, analysed and presented to support business decision making, forging the gap between financial and business management. The post holder will provide an increased focus on the delivery of streamlined, efficient services which are managed and benchmarked nationally and internationally. These roles will lead on the project management of the cost reduction programmes and organisational change.

Main duties of the job

The Business Manager will deputise for the Deputy General Manager on all issues as appropriate. The Urgent and Emergency Medicine Business Manager will have operational responsibility for the Adults and Paediatric Emergency Department and Same Day Emergency Care department on their respective sites

About us

Join Imperial CollegeHealthcare and become part of a community of 12,000 staff working with a wide range of partners to offer better heath, for life.

Formed in 2007,we are one of the largest NHS trusts in the country providingacute and specialist care to over a million patients each year in central and north London and beyond.

With aglobal reputation for ground-breaking research and innovation as well as excellence in education,weoffer huge expertiseacrossa wide range of clinical specialities.

Alongside our five hospitals Charing Cross, Hammersmith, Queen Charlottes & Chelsea, St Marys and the Western Eye we have a growing number of community and digital services, reflecting our commitment to developing more integrated care with our partners.We also provide private healthcare at all of our hospitals (in dedicated facilities).

Together with Imperial College London andtwo otherNHS trusts, we form one of six academic health science centres in the UK focussed on translating research into better patient care. We also host one of 20 National Institute for Health Research biomedical research centresin partnership with Imperial College London.

Our mission is to be a key partner in our local health system and to drive health and healthcare innovation, delivering outstanding care, education and research with local, national and worldwide impact.

Job description

Job responsibilities

Main Tasks and responsibilities

Business and contract planning and management

Work closely with the Deputy General Manager, Lead Nurses and Heads of Speciality to ensure optimum efficiency and effective management of all staff and resources within the Emergency departments.

Responsible for monitoring performance against target / service level agreement (SLA) and reporting this to the General Manager (GM) and Chief of Service (CoS) through the directorate business meeting

Responsible for overseeing the Information Technology needs of the services and ensuring data is captured and analysed in a timely manner and ensuring high standards of patient record management and compliance with the Data Protection Act and patient confidentiality

Responsible for the delivery of internal and external performance targets relevant to each speciality and to support the GM in achieving service change as appropriateTo provide comprehensive activity and financial reports on a monthly basis incorporating relevant SLR and SLA performance for each speciality in liaison with the performance team

To support performance in relation to national targets.

To report on performance against all standards for health performance indicators. This will include complex Directorate business marketing and performance information.

To be responsible for the performance monitoring of activity on a daily basis, to support the achievement of the Trusts targets and monitor subsequent actions required.

To set up effective arrangements for monitoring performance regularly and take appropriate corrective action.

Responsible for analysis of trends in activity, income and market share, escalating by exception and ensuring productivity and accuracy

Develop and provide robust information for monitoring purposes

Writing and developing full business cases to support service expansion and / or redesign

Support GM and CoS to benchmark services internally, nationally and internationally by sourcing and analysing data and presenting this as appropriate

Person Specification

Qualifications

Essential

• Relevant first degree
• Recognised management qualification at postgraduate level and/or experience
• Completion of project management skills course, e.g. PRINCE2

Desirable

• Relevant postgraduate qualification

Experience

Essential

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Budget management experience
• Experience of dealing with conflict and working with colleagues to agree remedial action as required
• Experience of writing complex business and project plans with evidence of delivery
• Experience of cost reduction delivery

Knowledge & working with others

Essential

• Ability to influence and negotiate at a senior level within the division and wider trust
• Ability to enthuse, motivate and involve staff to meet challenging targets by providing direction, reviewing performance, and motivating others
• Excellent written and verbal communication skills
• Confident presenter
• Comfortable with relevant IT software packages
• Knowledge of NHS contracting process
• knowledge of national NHS policy

Skills/Abilities

Essential

• Well developed business planning and marketing skills
• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to problem solve and to develop solutions to issues.
• Excellent organisational skills and
• time management skills
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

The Bays

S Wharf Road

London

W2 1NY

Any attachments will be accessible after you click to apply.

C9290-24-1515