An opportunity has arisen for a skilled and customer focused Business Change & Training Manager to join our Systems Development team. If you're a team player who is passionate about providing customers with a high level of support, have a strong systems management background in an Electronic Patient Record (EPR) environment, then we'd love to hear from you.

The successful candidate will lead a team of IT change and training personnel, managing their day to day workloads and staffing matters.

They will be involved in a number of concurrent change and training projects and oversee the preparation of different mediums of training material and the provision of training sessions.

Keeping up to date with developments and new functionality, supporting clinicians and service managers on the most effective and efficient use of clinical systems is a major part of the role which will be challenging and rewarding for the right person.

Main duties of the job

The design and development of the necessary training and development programmes based on the organisational business requirements, including resource profiling and determination of the approaches and channels for training provision and delivery.

Identification of the costs of planned training programmes and ensuring that they keep within project tolerances, assessing and evaluating the return on investment of any training programmes provided, e.g. through end user feedback and improvements in data quality.

To oversee the planning and scheduling of training to end-users in a variety of settings, ensuring that approaches are satisfactory to all relevant parties in the organisation. Introducing modern delivery techniques to incorporate different learning styles within both specified project environments and operational business as usual services, as appropriate.

Monitoring the delivery of training programmes to ensure adherence to agreed plans in line with Trust policies and procedures liaising with external organisations as required, e.g. system suppliers etc..

About us

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all colleagues and volunteers to share this commitment.

We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.

Job description

Job responsibilities

Working within the Clinical Information Systems Team the post holder will be responsible for leading various aspects of service transformation and service improvements in respect of clinical information systems usage. The postholder will balance operational training service delivery and clinical information system related project activities leading on training and change management, where appropriate.

The postholder will work with the Clinical Information Systems Team, system users, service management and system suppliers to ensure that services are delivered to the required high standard.

Person Specification

Experience

Essential

• Substantial relevant IT Training Management roles in public or private sector.
• Experience of staff management/supervision including day to day supervision, appraisal, objective setting, and development of staff.
• Understands business process redesign principles and good practice.
• Understands change management principles and good practice and benefits realisation principles.
• Demonstrable experience of working in a training environment covering all aspects of the training cycle.
• Experience in large scale clinical information systems projects in an IT training capacity.

Desirable

• Understanding of clinical information requirements within NHS, data standards and terms.
• Awareness of Community, Mental Health and Information Systems.
• Understands patient flows and processes within healthcare settings.
• Use of e-learning tools and techniques.

Physical Attributes

Essential

• Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).

Qualifications

Essential

• Educated to Degree level in Training/Development or equivalent experience in a relevant discipline.
• Or
• Education to A-level standard and substantial demonstrable experience in a senior role in IM& T that equates to the above.
• Change management qualification.

Desirable

• Formal Prince2 qualification.

Special Knowledge/Skills

Essential

• Extensive knowledge and understanding of system /application functionality.
• Ability to assess impact of system enhancements and amendments from a training perspective considering the implications to end users (administrative & clinical) and reviewing appropriateness of end user training requirements.
• Knowledge of end user corporate applications /clinical information systems requirements.
• Experience of producing and maintaining training documentation.
• Experience of MS Office applications suite to an advanced level.
• Awareness of IM and T Training needs of the NHS.
• Ability to interpret business processes into training scenarios and materials.
• Able to understand the link between business process change and technology to ensure benefits are realised from investment.
• Experience of producing papers / reports and of presenting complex information clearly.
• Experience of making judgements involving complex facts or situations requiring analysis and interpretation from a range of options.
• Demonstrable experience of working in a training environment covering all aspects of the training cycle.
• Experience of using initiative and enthusiasm to problem solve/develop the service with minimum disruption to the office.

Desirable

• Experience of National Training delivery in both Primary and Secondary care and across Health & Social care settings.
• Expert knowledge of IT systems and experience of one or more bespoke NHS IT systems.
• Experience of working in a community primary or acute care setting.
• experience of managing projects using project management methodology.

Training

Essential

• Formal Project Management Training or working towards.
• Proven commitment to personal development as evidenced through attendance at a range of training/development events.
• Evidence of training in leadership / team development.

Desirable

• Previous NHS IT Training experience (clinical information systems, desktop applications including Microsoft Office packages.)

Personal Attributes

Essential

• Excellent communication and presentation skills, ability to present complex information to a range of audiences generating enthusiasm and support from participants.
• Highly developed communication skills with the ability to understand end user requirements and to communicate highly technical information to non-technical audience.
• Calm, supportive educational style.
• Highly developed coaching skills and have the ability to motivate staff.
• Effective time management, Self-motivated and enthusiastic.
• Leadership skills with the ability to motivate and inspire others.
• Ability to work well within a team and supervise other team members for project programme work.
• Ability to operate with initiative and work independently as a lead specialist in the context of agreed objectives.
• Ability to apply concentrated effort to complex tasks and deliver high quality work to tight deadlines.
• The drive and initiative to rise to new challenges.
• Willingness to learn and develop.
• Ability to work under pressure and respond flexibly to changing departmental priorities.
• Capable of independent judgement.
• A current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants unable to drive due to a disability.

Desirable

• Exceptional negotiating skills with the ability to influence others.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Block 10,Fieldhead Hospital

Ouchthorpe Lane

Wakefield

WF1 3SP

Any attachments will be accessible after you click to apply.

C9378-QA01269