We are looking for a committed and forward-thinking lead for patient experience to join our Trust, leading on Patient experience and engagement. The role will include strong leadership with multidisciplinary partnership and public working in order to continue to develop the patient experience and engagement agenda and ensure we consistently deliver high quality care informed by our patient's voice.

The post holder will be the responsible strategic lead for the development and implementation of the Trust strategy for improving patient and carer experience and engagement for the QEH and related services across the ICS. They will need to be an influential senior leader working within the corporate team to provide strategic leadership and expert specialist advice concerning all areas of patient engagement and patient experience.

Main duties of the job

You will hold a significant role in the continued development of high quality patient experience and care quality for the Trust. Providing support and guidance to staff ensuring a patient focused service through the provision of leadership and management of the Trust's Patient Engagement & Experience Team, Volunteer Services and for patient/community focussed equality & diversity activities. The lead will be the primary source of expert professional leadership, advice and guidance to the Trust Board and Divisions in matters of patient engagement, patient experience including complaints and volunteering, to deliver an outstanding patient experience for the Trust and across the ICS.

You will work closely with the Chief nurse team and teams within the Trust and externally including medical and operational colleagues, partnership agencies, colleagues in the ICS and the population we serve at an exciting but challenging time, providing strong leadership, motivation and inspiration. Actively attend and contribute to local and national networks and promote the Trust as the ambassador through attendance, publication and contribution as appropriate.

You will need to have demonstrable previous experience of strategic and operational delivery, experience at patient and public engagement experience in team and individuals, management of experience of a team and individuals and leadership.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At the QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across West and North Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Job description

Job responsibilities

Please refer to the Job Description and Person Specification for all essential and desirable criteria required for the role.

Person Specification

Qualifications

Essential

• Educated to Master's level or equivalent experience.
• Management/leadership qualification or equivalent experience at post graduate level
• Experience of Patient Experience/Engagement experience
• Evidence of continued professional development

Experience

Essential

• Extensive experience of working in a management/leadership role
• Significant experience of managing, leading and motivating teams/departments
• Leading service changes to improve performance
• Responsible for a budget and budget setting
• Identifying and interpreting national policy and implementing required changes

Desirable

• Business case development and annual planning, longer term planning

Skills, Abilities and Knowledge

Essential

• Specialist knowledge of the NHS system for complaints handling and management, including PALS.
• Specialist knowledge of the patient experience and engagement agenda.
• Ability to prepare and present written reports/papers to a high standard and to find, retrieve and disseminate information up to Board level

Desirable

• Good analytical and problem-solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands

Aptitude and attitude

Essential

• Strong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion,

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton Road

King's Lynn

PE30 4ET

Any attachments will be accessible after you click to apply.

426-392-24CC-A