We are looking for an experienced, motivated and dynamic Business Administration Co-ordinator to lead the administration teams of our Adult Urgent and Inpatient Care unit at Torbay Hospital.

This will be a demanding but exciting role for the right person and enquiries before applying are welcome. (We regret this post is not eligible for visa sponsorship or agency recruitment).

This pivotal leadership role will manage the administrative teams and functions of our Urgent and Inpatient Care wards (Haytor and Salus), our Home Treatment teams and provide administration and business support to the senior leadership team.

Leading by example and exemplifying the Trust's values, you will work closely with clinical, management and administrative colleagues from across the service and be responsible for the day-to-day administrative operation of our two wards and home treatment teams.

With the ability to work flexibly and logically under pressure in a busy and fast changing working environment, you will use initiative and attention to detail to manage fast changing priorities, achieve deadlines and support delivery of an excellent service.

Main duties of the job

• Be confident in leading a team of administration staff within a mental health inpatient setting
• Support staff to deliver the highest levels of administration and customer service to our patients and colleagues
• Ensuring the smooth operation of the administrative functions for our Adult Inpatient and Home Treatment teams
• Providing high quality administrative and business support to senior management
• Develop and implement administrative processes, procedures and policies and monitor compliance with same
• Ensuring that administrative tasks are completed effectively and in a timely manner
• Liaising with internal and external stakeholders, including patients, visitors and healthcare professionals
• Ensuring the confidentiality and security of patient data at all times
• Providing excellent customer service to all stakeholders
• Managing and maintaining accurate records and data, providing a variety of reports KPI data to support the management team.
• Support health roster management and staffing administration
• Ensure timely and compliant procurement processes for the units in line with Trust policies.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile making time for people challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Leader Employer.

Job description

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent
• Administration qualification to Level 3 or above or equivalent.

Desirable

• Health or social care qualification.

Experience

Essential

• Proven experience of staff management in a healthcare or equivalent setting
• Significant experience in a ward administrative environment
• Proven organisational and people management skills
• Demonstrable ability to manage multiple priorities and deadlines
• Excellent attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work flexibly and adapt to changing circumstances
• Proficiency in Microsoft Office and other relevant applications
• Highly experienced formal minute taker
• Ability to work independently and collaboratively as part of a team
• A commitment to delivering high quality healthcare services

Desirable

• Experience of mental health terminology and processes
• Business administration experience in health care
• Safeguarding minute taking experience or qualification
• Health Rostering experience or qualification
• Awareness of policy structures and implementation.

Employer details

Employer name

Devon Partnership NHS Trust

Address

Torbay Mental Health Unit - Urgent & Inpatient Care

Torbay Hospital, Lowes Bridge

Torquay

TQ2 7AA

Any attachments will be accessible after you click to apply.

C9369-24-0549