We are seeking an experienced and dedicated Assistant Service Manager to join our team at the UCLH Macmillan Cancer Centre. The successful candidate will manage a team of 11 staff members who provide essential administrative support across three floors, including Chemotherapy Daycare, Ambulatory Care, Outpatient Services, Apheresis, and Supportive Care. Our departments serve approximately 250 patients daily.Key Responsibilities:o Manage and lead a team of 11 administrative staff.o Promote a positive working environment and ensure high professional standards through effective teamwork.o Liaise with nurse managers, doctors, and senior management across two divisions to meet the service needs of the departments.o Ensure all activities are accurately recorded in a timely manner and that accurate coding data is provided.o Implement and maintain a robust system to monitor and respond to queries.

Main duties of the job

Qualifications and Skills:o Strong people management skills with a focus on fostering teamwork and maintaining high professional standards.o Excellent communication skills, both verbal and written.o Exceptional customer service skills with a high degree of empathy, diplomacy, and integrity.o Demonstrated sensitivity and awareness of patients' needs.o Commitment to improving the patient experience.o Desire to innovate and improve while maintaining high standards.Why Join Us?o Opportunity to make a meaningful impact on patient care and experience.o Collaborative and supportive work environment.o Engage with a diverse group of stakeholders and contribute to the continuous improvement of our services.If you are passionate about healthcare, possess strong leadership skills, and are committed to delivering exceptional patient care, we would love to hear from you.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge and Qualifications

Essential

• -Educated to degree level or equivalent level experience
• -Evidence of continuous training and education in workplace roles
• -Knowledge and understanding of current issues and practices within the NHS

Experience

Essential

• -Previous managerial experience, including direct line management of a team of staff.
• -Experience of working in a health care environment
• -Experience of taking responsibility for day to day running of a service
• -Experience of working with the general public in a supervisory role, dealing with issues & complaints
• -Experience of planning and prioritisation, including business planning and the implementation of strategic plans.
• -Experience of identifying and implementing ways to improve a service
• -Experience of successfully managing change whilst maintaining high standards of quality
• -Experience of managing a budget

Desirable

• -Experience of using hospital patient administration systems or other in-house database systems

Skills and Abilities

Essential

• -Advanced written and verbal communication skills
• -Excellent staff management skills including performance management and training
• -Excellent customer care skills
• -Excellent organisational and problem solving skills
• -Ability to operative effectively under pressure and to use own initiative
• -Ability to identify areas for service development and implement changes
• -Ability to prepare written reports
• -Personally competent to a high standard in MS Office, with experience of using spreadsheets, e-mail, databases and word-processing packages.

Communication

Essential

• -Demonstrably patient/customer centred approach
• -Ability to communicate, negotiate with and influence a range of professionals at all levels as well as patients, carers and other members of the public, including in challenging or confrontational situations.
• -Advanced communication skills, with demonstrable ability to negotiate, motivate and persuade others.
• -Ability to work well as part of a high performing team
• -Proven independent experience of navigating around problems and use of judgement.

Personal and People Development

Essential

• -Resilient and able to motivate others
• -Proactive and innovative attitude to work
• -Ability to use own initiative to make decisions
• -Demonstrably high personal and professional standards
• -Commitment to maintaining own professional knowledge and personal self-development
• -Awareness of current NHS issues & practise

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College Hospital Macmillan Cancer Centre

Huntley Street

London

WC1E 6AG

Any attachments will be accessible after you click to apply.

309-UCLH-4898