Within the Imaging team, we are responsible for delivering high level diagnostic care for all of the patients at Newham Hospital. Our admin team consists of 16 administrative staff whom are involved in booking and facilitating patient queries. We currently have 7 X-Ray rooms, 17 Ultrasound rooms, 2 CT rooms, 2 MRI rooms and a Fluoroscopy screening room.

Main duties of the job

The Service Delivery Manager, with the support of the Administrative Managers, will be responsible for the overall line management of the administrative team.

You will be responsible for monitoring the performance of the Imaging department against local and national access targets. Where needed, you will be responsible for implementing service improvement initiatives to improve the delivery of high quality care.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• Degree level or equivalent qualification, or demonstrated equivalent experience
• Evidence of continued professional development

Desirable

• Professional or management qualification

Experience

Essential

• At least 2 years relevant operational management experience
• Significant NHS experience with strong understanding of Imaging
• Staff Management experience
• Experience in successfully managing a budget
• Experience of managing change
• Ability to work under pressure to meet deadlines and cope with large workloads

Desirable

• Project management experience

Knowledge

Essential

• In depth knowledge of Imaging Access targets and management of patient pathways
• Up to date knowledge of current NHS policies

Desirable

• Understanding of 18 week RTT and Cancer targets

Skills

Essential

• Ability to analyse and interpret complex information and large data sets
• Ability to use PACS/RIS and CRS
• Strong communication skills (written/verbal)
• Able to deal with conflict management and problem solving
• Ability to use a wide range of IT packages such as excel, word, outlook

Employer details

Employer name

Barts Health NHS Trust

Address

Newham Hospital

London

E13 8SL

Any attachments will be accessible after you click to apply.

259-6545570NUH