Are you looking for a new challenge?

Would you like to be part of a progressive team within Betsi Cadwaladr University Health Board?

Would you like the opportunity for professional development?

If yes, then the Informatics service is looking for a full time positive and enthusiastic Senior ICT Support Officer to join their team. If successful you will play a key role assisting clinical and operational staff in their use of IT, supporting them to deliver safe, effective healthcare for patients.

For this role you will be customer focused with excellent customer service skills and have an innate desire to help others.

You will have a sound knowledge of technology, be an adept problem solver, with a high attention to detail and a logical and methodical approach to work.

You'll be equally confident communicating with end-users, other ICT staff at all levels and be able to prioritise ICT issues effectively and efficiently.

Main duties of the job

Our ideal candidates will have experience with various training methods, including on-the-job coaching, mentorship programs and virtual learning, possessing MS Office proficiency and advanced organisational skills with the ability to handle multiple priorities.

If successful you will have responsibility for the supervision of an operational service that provides support for a range of ICT System Solutions.

Base: The post requires a minimum of 2 days working from our Bowen Court site, the remaining days can be worked remotely within the surrounding geographical area, individual working arrangements can be agreed with the successful candidate. Please contact to discuss individual requirements.

Flexibility and willingness to adapt to changing work demands and circumstances are essential for this role, as evening and weekend working may be required.

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Experience

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Skills

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

87 Bowen Court

St Asaph Business Park

St Asaph

LL17 0JE

Any attachments will be accessible after you click to apply.

050-AC404-0624-A