The post of Assistant Divisional Manager is a key position within the trust's senior management structure. Reporting to the Divisional Manager, the Assistant Divisional Manager is responsible for providing operational and strategic management support to the Divisional Manager, Head of Nursing and Divisional Director to assist them in the development and modernisation of Moorfields' services.

The Assistant Divisional Manager has a wide range of responsibilities for ensuring the effective development and operation of the Division's services within the Croydon Directorate and is one of three members of the directorate leadership triumvirate, working closely with the Matron and Clinical Director.

Main duties of the job

The post-holder is responsible for effective operational management, leadership, expertise and support for a number of key areas within the Division ensuring the delivery of high quality, safe and effective patient services within the resources available.

The post holder will provide operational support to the Division to deliver the Trust's overall strategy and objectives. This will include playing a key role in identifying opportunities for clinical and administrative innovation and modernisation, ensuring the delivery of all operational performance and strategic objectives specifically the Trust waiting list (RTT), financial, HR management, Health and Safety management, risk, clinical & quality governance.

Although the post-holder will be based predominantly at Croydon Hospital, the Assistant Divisional Manager will be responsible for sites across the division. The post holder may be expected to travel to other sites within the South Division, as well as to the City Road site.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

Salary including Outer London Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Easy and quick transport links

A range of attractive benefits and discounts

Access to Blue Light Card and other NHS Discount Schemes

Free Pilates classes

Full support and training to develop your skills

Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

We are currently unable to offer visa sponsorship for this role.

Job description

Job responsibilities

Operational and performance management

Be accountable for the delivery of services provided by the Division within available resources

Actively promote and develop new ways of working: continually review services and work with colleagues to redesign services to meet patient needs and enable the Division to achieve objectives

Identify and address service pressures, using own judgement to respond and deal with a range of routine and urgent situations and developments. This will require the planning, formulation, monitoring and review of action plans, policies and strategies

Be responsible and accountable for the formulation of new service developments and initiatives, including the preparation of bids and business cases

Monitor Division activity levels, ensuring that activity, income and NHS plan targets are achieved by identification of areas where improvement is needed and putting in place realisable plans

To work with commissioning colleagues to ensure that services are appropriately funded. This will include the analysis of services, including statistics, activity performance, audit, the use of confidential patient data and report-writing

Lead and participate in ad hoc project work as and when required

Project manage significant service transformation and change projects to deliver efficiency and quality improvement

Work with other members of the operational team across the Trust as required assisting with operational patient flow on a day to day basis

Work with colleagues from every discipline and at all levels across the Division to improve service efficiency and patient experience

Ensure delivery of Trust and statutory responsibilities within the financial resources available

Participate in the Trust senior manager on-call rota

Deputise for & exercise the delegated authority of the Divisional Manager as required across the full range of their responsibilities

Represent the Division at Trust meetings and the Trust at external meetings as required

People management

Directly line-manage senior administrator(s) within the Division. This will include the provision of a broad range of HR areas of work including: recruitment achievement and maintenance of performance and quality standards

Monitor key workforce indicators (sickness absence, turnover etc.) that affect productivity and work with line managers and the Human Resources (HR) team to address issues of concern

Promote a high performance culture by holding people to account within the Division

Provide advice and guidance for staff who line-manage other staff within the Division and to become directly involved as and when required

Analyse current and future service activity and establish the workforce required to ensure the appropriate staffing skill/band mix for the delivery of service plans

Undertake individual performance appraisals for directly line-managed staff within the Division and to ensure appropriate training plans are developed within the required timeframes

Be responsible for ensuring that all staff are compliant with mandatory training requirements

To promote high level leadership skills by demonstrating attributes consistent with the leadership qualities framework, and to promote and support the development of this these skills within the general management team

Finance and Service Delivery

Accountable to the Divisional Manager for the management of delegated budgets Accountable for the delivery of services within the agreed budgets, taking corrective action when expenditure deviates from plan.

To manage and authorise resource and to ensure they are provided within financial resources.

Accountable for validation and sign off for invoices against delegated budgets.

To assist the Divisional Manager in the financial planning for the Division as a whole, undertaking investigations in specified areas as required.

With the Divisional Manager, develop systems to ensure financial viability and which maximise income, control expenditure and deliver cost improvements and efficiencies within the Division.

Responsible for the implementation of specific cost improvement programmes (CIPs) for the Division in line with corporate objectives.

Identify sources of additional income and efficiency savings.

Assist the Divisional Manager with the planning and delivery of the Divisions capital programme, assessing risk and establishing priorities for equipment replacement.

Lead and direct the planning and organisation of departmental service plans and to be responsible for the delivery of the annual Division business plan.

Risk management, patient involvement & Clinical Governance

Responsible along with Head of Nursing, Quality Partner and Division clinical leads for governance for the implementation & maintenance of the clinical and corporate governance framework for the Division within the Trusts framework

Support the Divisional Manager in the co-ordination of effective methods for determining patient/carer views on services provided, encouraging the patients/carers to participate in user strategy

Be responsible for investigating and responding to specific patient/ carer complaints as required, in line with Trust policy, ensuring a thorough investigation is undertaken, replies are produced to required standards in relation to timeframes and quality and ensure that they are sensitive to the needs of the patients and their families. Ensure lessons are learnt and corrective action is taken

Monitor incidents and risks within the areas of responsibility, ensuring risks are mitigated and escalated as appropriate thus improving patient and staff safety and reducing unnecessary costs and financial liabilities to the Trust

Undertake serious incident investigations as required

Undertake research and benchmarking work to identify areas of best practice in order to ensure continuous improvement and innovation

Represent the Division when required by actively participating in trust-wide operational working groups

To provide operational support to the management of risk within the Division

To participate in Risk Assessments, taking action as appropriate

To co-ordinate the compilation of departmental risk registers

Person Specification

Education

Essential

• Graduate level qualification or equivalent experience
• Evidence of continued professional development within healthcare management

Desirable

• Postgraduate management qualification

Experience

Essential

• Previous proven operational management experience in the NHS or similar environment
• Able to demonstrate evidence of effective financial management
• Experience of working with staff to effect change, requiring negotiating and influencing skills
• Experience of line managing individuals and/or a team
• Experience/understanding of the following areas: health and safety, risk management and clinical governance
• Experience of working with NHS service delivery targets

Desirable

• Business planning experience

Skills

Essential

• Able to demonstrate organisational and prioritisation skills to achieve goals of the department and organisation
• Able to explain ways of working with team and line reports, motivating and developing staff and achieving requirements of the service
• Presentation and communication skills
• Excellent presentation, verbal and written communication skills and excellent IT skills

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

162 City Road

London

EC1V 2PD

Any attachments will be accessible after you click to apply.

273-DS-6745