Are you passionate about improving care and outcomes for our patients, families and staff? Are you talented at managing complex projects with multiple stakeholders? Do you have a flair for presenting data in creative and engaging ways? Do you want to work in a supportive and dynamic team with the opportunity to learn new skills? If the answer to these questions is yes, then we have a fantastic opportunity for you to join our Quality Directorate as the new Project Support Manager in the Quality Improvement Team.

Our ambition is to be the best ambulance service in the UK, delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated individual to join the Quality Directorate to help us succeed in delivering this vision for the North West Ambulance Service.

Main duties of the job

The post-holder will provide comprehensive project and administrative support to the Quality Improvement Team. This will involve being fully immersed in the workings of the ambulance service and will include exposure to many aspects of safety, digital, innovation and improvement. They will provide project support to the Quality Improvement Programme managers through the production of agendas, minutes, meeting notes, data packs, action logs and highlight reports.

Ability to travel between sites is also required.

The Quality Directorate is a dynamic, fast paced, challenging and fun environment to work, learn and develop.

This role may also be considered for an adult apprenticeship.

We are an Equal Opportunities employer and welcome applications from all sections of society regardless of disability, age, gender, ethnicity, sexual orientation, race, religion or belief.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

Person Specification

Qualifications and Education

Essential

• Educated to degree or equivalent relevant training and experience.
• Evidence of relevant/recent continuing personal development.
• Business Management Qualification or equivalent experience.
• PRINCE 2 Practitioner qualified (desirable).

Skills and Abilities

Essential

• Computer literacy with competency using the full Microsoft Office package.
• Advanced keyboard skills to ensure efficient and quality processing of data and production of complex and lengthy documents and reports
• Effective verbal and written communication skills, displaying tact when dealing with sensitive issues.
• Organisational and planning abilities to effectively prioritise work
• Ability to multitask, quickly switching between a range of activities as required by the needs of the department.
• Ability to work on own initiative responding to immediate requests.
• Ability to work under pressure responding to tight deadlines and short notice periods.
• Demonstrates initiative and able to work without close supervision
• Attention to detail to ensure production of quality documents
• Numerical data analysis ability for purposes of production of reports
• Ability to analyse a wide range of complex information and summarise accordingly.
• Understands the importance of and maintains confidentiality in handling information at all times.
• Experience of establishing databases and staff record systems

Knowledge and Experience

Essential

• Project management experience.
• Knowledge of project management including change management, benefit realisation and workforce redesign (Desirable
• Experience of policy formation and procedures in relation to Improvement and quality
• Experience of prioritising workload and working to set time parameters
• Experience of handling confidential information.
• Previous experience in NHS environment working with senior leaders
• Significant administrative experience working within a complex organisation, ideally within the NHS.
• Experience of dealing with external suppliers/providers.
• Experience of financial/budgetary procedures
• Knowledge and understanding of key issues within the NHS and/or other public sector organisations.
• Experience within an office environment including the use of information systems and databases.
• Knowledge of structures and information needs at Senior Management level to facilitate effective liaison.

General

Essential

• Team member with flexible approach to work, willing to adapt to regularly changing situations
• Proactive and self-motivated.
• Ability to drive in order to attend various locations across the North West.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

Any attachments will be accessible after you click to apply.

242-4397-LR