Information Governance and Inquiry Manager

Department: Corporate

Band 8a

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

An excellent opportunity has arisen for an Information Governance and Inquiry Manager. This role is both busy and exciting, leading the innovative Information Governance team at Milton Keynes University Hospital NHS Foundation Trust.

Sound knowledge of Data Protection 2018/GDPR and other relevant legislation, including Freedom of Information, Environmental Health Regulations, Computer Misuse Act, and an understanding of the new changes to the Data Security and Protection Toolkit.

The Information Governance department ensures the integrity, availability, security, and efficient use of information resources across the Trust. The team supports the management of information and records to ensure compliance with legislation, standards, and best practices.

The role is demanding and requires someone with confidence, the ability to think on their feet, and liaise at all levels. Effective communication skills, both written and verbal, are essential in this ever-changing environment.

Please contact Dawn Budd on 01908 995041

Interview date: 4th September 2024

Main duties of the job

To be an integral part of the Information Governance department at Milton Keynes University Hospital, supporting the Head of Information governance by contributing and participating on all matters relating to the IG framework to ensure the Trust complies with current and future legislation, national guidance and best practice in the areas of Information Security and Information Governance including requirements set by NHS Digital, Government and other mandating agencies.

Main duties:

To add value and contribute to the delivery of the Trust's objectives by working with all staff groups providing professional IG advice on data protection and Information Security.

To manage designated Data Security and Protection Toolkit requirements within timescales with all supporting evidence available for audit review in a well-structured and organised manner whilst monitoring continuing progress against the standards.

To support the IG incident process from triage of the original report through to reporting, if required, to the Information Commissioner's Office and Department of Health consistent with NHS Digital guidance.

To contribute to the development and implementation of the Trust's Information Governance Policies.

To develop effective and credible working relationships at all levels across the Trust that positively influence patient and staff experience.

About us

MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job description

Job responsibilities

Provide high quality, responsive and customer focussed advice in response to often complex, contentious and sensitive requests from a wide range of stakeholders including staff, contractors and the public.

Staff management. Day to day line management of the Information Governance Team and staff development in line with policies and procedures ensuring that good practice in recruitment, appraisal, sickness and performance management.

Participate in recruitment and selection and subsequent employment and induction of new staff.

Ensure training and development needs of staff are identified and acted upon.

Develop effective communication within and between teams across the Trust.

Escalating any issues under the HR policies to the Head of Information Governance in a timely manner.

The post holder will:

support MKUH preparation for the Inquiry, working alongside the Information Governance Team and Emergency Planning Officer

provide records management support throughout the Inquiry, ensuring those involved are aware of the tasks and duties they are responsible for, and the timeframes related to those tasks

ensure that records that have been collected as part of the response are appropriately and correctly catalogued stored as per the Records Management process and made available when required.

responsible for operational management of the records management programme and framework

identifying where records are held and ensuring the are available centrally

drafting policy and procedures, conducting audits, supporting, and training staff and providing records management services to staff and

responsible for adherence to the records management process for Covid-19 or other Public Inquiries, the provision of access to the platform and the data held.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

Essential

• Accredited qualification in oConfidentiality / Data Protection oRecords Management
• Or suitable alternative qualification / equivalent work-place experience. oEducated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
• BCS Certificate in Information Security Management Principles CISM or relevant experience.
• Certificate in Information Governance or relevant experience
• Comprehensive knowledge of health information systems development
• Previous experience in similar role in public sector
• Specialist knowledge relating to Data Protection & Confidentiality, Information & Cyber Security, and Records Management.

Desirable

• Further training or experience in records management

Experience

Essential

• Experience and understanding of evaluating and measuring the performance of health services.
• Experience in communications and stakeholder management
• A good understanding of the health and social care environment and roles and responsibilities within it
• Experience of using key IT packages such as MS Teams Word Excel and Powerpoint.
• Freedom of Information
• Experience completing the DSP Toolkit and SI Reporting tool.
• Records Management
• Data Protection Act
• Experience completing the DSP Toolkit and SI Reporting tool.
• Delivery and Communication of Key Messages to a wide variety of stakeholders
• Prioritising own work load, planning and time management.
• Responding to urgent situations
• Required to present complex information to large groups of staff.
• Experience of staff line management

Desirable

• Working knowledge of Power BI and Power automate.
• Up to date knowledge of applicable legislation and relevant best practice within the public and private sector
• Experience of Freedom of Information and application of exemptions and the public interest.
• Experience of Records Management

Skills

Essential

• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
• Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making
• Ability to work on own initiative, prioritise work and consistently meet deadlines
• Ability to solve problems using analytical and judgemental skills
• Ability to handle sensitive information without compromising confidentiality or trust.
• Ability to evaluate and innovate existent processes where required.
• Ability to stay up to date with current legislation/best practice/standards.

Personal and people development

Essential

• Plan and prioritise effectively to meet deadlines
• An interest in people and processes
• Flexible
• Self-motivated and the ability to motivate others, able to work to tight deadlines with a flexible approach to work.
• Ability to lead a team
• Ability to work as a member of a team
• Ability to deliver Information Governance Training to staff members.

Communication

Essential

• Clear communicator with excellent writing, report writing and presentation skills capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Skills for communication on complex matters and difficult situations, requiring persuasion and influence
• Skills for nurturing key relationships and maintaining networks.
• Ability to exercise a high degree of political sensitivity and judgement in complex / challenging circumstances
• Ability to prepare and produce concise yet insightful data for dissemination to broad range of stakeholders

Desirable

• Skills and experience in motivating and inspiring colleagues to work together to achieve a common objective.
• Skills for delivering results through others.

Specific requirements

Essential

• Able to perform the duties of the post with reasonable aids and adaptations

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

Information Governance (Dept)

Milton Keynes

MK6 5LD

Any attachments will be accessible after you click to apply.

430-CORP1490A