The IT Department at Milton Keynes University Hospital NHS Foundation Trust is a dynamic, ever-developing, forward-thinking group of people that make up a team that strives to keep the Trust's systems up to date and responsive to cutting edge technologies, whilst ensuring staff at the Trust are supported and trained to continue to deliver at the highest level.

We currently have an opening for an IT Trainer, focusing on the delivery of the IT Training function, particularly on our Electronic Patient Record system, provided by the IT Department.

The successful post holders will have experience training a wide range of personalities and levels, and should have a real enthusiasm for all things digital. Please review the attached Job Description and Person Specification for more information about the role.

Interview date: To be confirmed.

Main duties of the job

The post holder will provide a comprehensive application support service to all Trust staff that will include the following:

Develop and deliver detailed end-user training programmes for all applications that are currently supported or being implemented by the IT Department.

Require a good understanding of the needs and requirements of the user community together with an in depth knowledge of the operation and configuration of the Trust's currently deployed and future state EPR system to ensure that it supports the Trust's business processes and objectives on an on-going basis

Under the guidance and direction of the IT Training Manager create comprehensive support and training materials prior to any supported application being placed into service. Documentation to be used by the IT Technical Support team and system end-users will be required before supported applications are put into service

The post holder will be responsible for ensuring that relevant staff working in the Trust are trained in the use of Clinical Information systems to enable them to carry out their duties effectively and efficiently

Support the testing of clinical application enhancements and new application deployments under supervision of a project manager or test manager. Where necessary develop and run test scripts to confirm system reliability and resilience.

About us

MKUH staff scored highest for 'I look forward to coming to work' (NHS Staff Survey 2023).

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job description

Job responsibilities

Provide IT training at an appropriate level for all relevant staff groups. Support IT Back Office services to all Trust staff under the guidance and direction of the IT Training Manager

Responsible for the creation, maintenance, and delivery of a range of end-user training tools to cover both existing and new applications supported by the IT Department. This will include but will not be limited to the creation of instructor-led courses which will incorporate end user training materials, intranet based systems and feature guides, e-Learning courses published on the Trusts intranet and m-Learning courses designed for use on mobile devices

Develop and plan a schedule of instructor-led training courses. Staff requesting off schedule courses should be steered in the direction of published e-Learning or m-learning courses

The post holder should be able to deliver training to groups taking into account that sometimes there may be complex and conflicting information around the experience and role of the target audience, the nature of system and the tasks to be completed and outputs expected.

Be involved in the review of IT training policies & procedures, making proposals as to possible changes to ensure training is in line with the needs of the Trust.

Perform functional and end user acceptance testing of any system upgrades that take place. Ensure that any issues uncovered are reported to local and Provider Service Desks as required and that all reported issues are suitably resolved to the satisfaction of the local business

Ensure that all staff undertaking e-Learning or m_learning programmes have acquired the necessary level of understanding before they are granted access to systems. This should be achieved by means of tests within the presented materials that can be assessed or by other external means.

Please refer to the job description for further details.

Person Specification

Qualifications and knowledge

Essential

• Degree or equivalent relevant experience and knowledge
• The post holder must have a good understanding of both national and local IMT application developments

Desirable

• A good understanding of education, training & development theory and methodologies
• Knowledge of NHS business administration functions
• Understanding of NHS terminology

Experience

Essential

• Experience in translating identified training needs analysis from care pathways into training programmes including designing, developing and implementing training protocols and packages for key stakeholders, project staff as well as end users.
• Extensive NHS experience working with EPR systems
• Experience of working on projects
• Experience of working within an organization operating an ITIL framework
• Experience with providing IT end uers training (Preferably NHS)

Skills

Essential

• Ability to work without direct supervision
• Ability to construct test scripts and record outcomes of tests on software releases
• Ability to produce training and educational materials for all Trust staff and where required be able to deliver and educate staff in the usage of applications and best practice
• Ability to analyse work patterns and recommend changes to improve processes and quality
• Ability to concentrate in a busy environment
• Ability to create and maintain training materials using a variety of platforms and methods
• Have a good eye for detail and be well organised

Desirable

• Ability to prioritise workload to meet organisations requirements
• Excellent inter-personal skills

Personal and people development

Essential

• Self-motivated and able to work to tight deadlines with a flexible approach to work
• Form good working relationships with staff in the Trust as well as other partner organisations
• Ability to establish personal credibility with clinical and other staff
• Ability to remain calm and composed in high pressure situations
• Willing to develop own skills and knowledge
• Ability to work as a member of a team
• Excellent inter-personal skills

Communication

Essential

• The post holder will need to communicate complex and difficult IT systems to non-IT literate staff, often to large groups
• Ability to communicate effectively to both clinical and non-clinical staff at all levels throughout the organization
• Excellent presentation skills
• Excellent communication skills
• Ability to communicate difficult and often complex information in a concise and sympathetic manner
• Ability to liaise with all levels of staff across the Organisation

Specific requirements

Essential

• Able to perform the duties of the post with reasonable aids and adaptations

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust

Address

IT Applications (Dept)

Milton Keynes

MK6 5LD

Any attachments will be accessible after you click to apply.

430-CORP1491A