We are looking for a Patient Safety & Experience Coordinator to join our Division

As a member of the Divisional team, you will support the management of patient safety and experience at divisional level. Facilitates best practice in the analysis and management of incidents, PALS and Complaints and supports the serious incident and complaint investigations and action plans.

The Patient Safety & Experience Co-ordinator will work closely with the Divisional Governance Manager to promote, develop and implement effective clinical governance across the Trust.

Main duties of the job

• You will provide multidisciplinary clinical staff with advice and information to effectively implement the principles and practice of clinical governance.
• You will take responsibility for delivering projects/ areas of activity linked to cross functional themes which are derived from national standards and requirements.
• You will work with members of the team in a matrix structure to fulfil specific outcomes.

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

• Education to A-Level or equivalent with experience of working in the NHS in a governance role

Desirable

• Degree in Specialist Practice

Experience

Essential

• Proven knowledge and experience of clinical care within the NHS or healthcare setting
• Relevant training or experience of incident investigation, patient safety and risk management
• Ability to work independently and process highly complex information quickly in order to identify risk and priorities for the Trust
• Demonstrate ability to undertake analysis and to write clear and concise reports on progress and nature of serious clinical incident investigations

Desirable

• Working knowledge of Trust Databases i.e. Datix
• Experience of being involved in an incident/complaint where improvements have been made
• Experience of facilitating training sessions & presentations

Skills

Essential

• Excellent listening skills
• Excellent communication skills both verbally and written
• Excellent analytical skills and report writing skills

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust

Address

Colchester Hospital

Turner Road

Colchester

CO4 5JL

Any attachments will be accessible after you click to apply.

432-HR950-24