Exciting opportunities have arisen for a dedicated, proactive and experienced operational manager to join the Urgent and Emergency Medicine Directorate as Business Managers at Charing Cross Hospital.

The successful applicant will work within the Emergency Medicine Directorate. They will offer day to day support whilst also working on the development and implementation of projects to improve service delivery as well as patient experience.

Main duties of the job

The post holder will be responsible for providing efficient and effective operational management support, working collaboratively across directorates, with the overall aim of ensuring that services are responsive and provided to the highest possible performance and clinical standards.

They will have a sound understanding of performance management skills as well as an understanding of clinical pathways. The post holder will be able to engage and work with colleagues, teams and peers to deliver directorate wide improvement.

The post holder will be directly responsible for the management of the Emergency Medicine reception teams and will deputise for the Deputy General Manager where appropriate. They will need to have excellent communication skills as well an ability to motivate and lead a team.

We are looking for someone who can balance the demands of a busy workload, whilst remaining responsive and keeping the delivery of excellent patient care at the centre of everything they do.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews, please view the Job Description attachment with the job advert.

Person Specification

EDUCATION

Essential

• Relevant first degree
• Recognised management qualification at postgraduate level and/or experience
• Completion of project management skills course, e.g. PRINCE2

Desirable

• Relevant postgraduate qualification

Experience

Essential

• Experience of operational and staff management in the NHS
• Track record of success in delivering change and project management
• Experience of managing and deciding on complex employment issues including handling grievances and disciplinary issues
• Budget management experience
• Experience of dealing with conflict and working with colleagues to agree remedial action as required
• Experience of writing complex business and project plans with evidence of delivery
• Experience of cost reduction delivery

SKILLS / ABILITIES

Essential

• Well developed business planning and marketing skills
• Ability to analyse and effectively present performance data and identify areas for improvement
• Ability to problem solve and to develop solutions to issues.
• Excellent organisational skills and time management skills
• Ability to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staff.

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Charing Cross Hospital

London

W6 8RF

Any attachments will be accessible after you click to apply.

290-MIC-1286