Are you interested in providing great customer service whilst encouraging others to take full advantage of training and development opportunities being offered?

Were looking for an enthusiastic apprentice to join our small, dynamic team responsible for providing a professional Skills Development Network for the North East and North Cumbria.

We offer a range of benefits, including 27 days annual leave plus Bank Holidays, ongoing training and development and access to the NHS Skills Development Network for the North East and North Cumbria.

We need someone to provide a comprehensive administrative service and to support our training events.

We are open and inclusive.

We understand, encourage and celebrate diversity, making the Skills Development Network a place where we all feel we belong so we welcome applications from diverse backgrounds and we actively support flexible working.

If you would like more information, or to have a discussion about this role please contact :

Catherine Grant

cddft.skillsdevelopmentnetwork@nhs.ne

Main duties of the job

The main duties of this role are to help the department provide an excellent training and development service, so that means helping get everything ready for our events and conferences, and helping to make sure everything runs smoothly on the day.

A major part of this role will be helping manage our social media accounts and making sure all of our communications are professional and enagaging.

The department has a number of different email accounts all of which need to be monitored and messages professionally and courteously replied to.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary �23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

To undertake, initially under supervision with training in place to support you :

Administrative tasks including data input and keeping records up to date.

Preparation, planning and publicity for the NHS Skills Development Network events, including meetings and other leadership development.

Where appropriate to assist in diary, calendar and event management, including typing and preparation of meeting documentation & minutes, preparation and circulation of agenda, and liasion with stakeholders regarding calendar arrangements.

Acting as a point of contact for course attendees, giving professional assistance with a high level of customer focus.

To produce delegate lists using our online booking system, and maintaining up to date attendance records, as directed.

To request and help collate delegate feedback

To deal with queries, both via email or by telephone, and pass these on to the relevant person.

To assist the wider team a directed by the line manager.

To maintain all filing systems and electronic records in line with the organisations policies and procedures.

To assist with the management and creation of LinkedIn posts to raise awareness of the network, special interest groups, courses and conferences .

Person Specification

Experience

Essential

• Flexible, enthusiastic and committed
• Experience of using social media, including creating posts

Special Skills and Knowledge

Essential

• Planning and organisational skills with ability to prioritise tasks as appropriate
• Good written and verbal communications skills with attention to detail.
• Ability to work flexibly and to tight timescales.
• Ability to work effectively as part of a team.
• IT user/keyboard skills including Microsoft 365 Applications : Word, Outlook, Excel, Powerpoint, Teams, Onedrive

Desirable

• Experience of using design software such as Canva

Special Requirements

Desirable

• An interest in learning from others, sharing ideas and new ways of working to help others.

Qualifications

Essential

• A minimum of 3 GCSE Grades A-C (to include English and Maths)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Appleton House

Lanchester Road

Durham

DH1 5XZ

Any attachments will be accessible after you click to apply.

C9439-24-0801