An exciting opportunity has arisen for a proactive and dynamic candidate to provide operational leadership and line management to the Community Access Team, who are based at the Norfolk and Norwich University Hospital.

The Team lead will manage the workforce, take responsibility for quality monitoring and work collaboratively with system partners.

The successful candidate must be able to make own travel arrangements.

Main duties of the job

To be responsible for the day-to-day operational line management of the team, leading and ensuring a 7 day 8am-8pm service is provided.

To facilitate the discharge of patients to community hospitals and procured beds working within statutory timeframes and operational targets

To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users

About us

The Community Access Team has 2 elements. The front door team at the Norfolk and Norwich University Hospital consisting of Occupational Therapists, Physiotherapists and Assistant Practitioners providing an Admission Avoidance service. Working hours of 8-8, 7 days a week.

The back door of the Community Access team is provided by Nurses at the Norfolk and Norwich Hospital who support with the review and transfer of patients from Norfolk and Waveney acute hospitals to our 7 inpatient Community Units Across Norfolk. Working hours 8-6 Monday to Friday and 8-4 weekends/bank Holidays.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

• To be responsible for the day-to-day operational line management of the Team.
• To plan, coordinate and evaluate the Services and ensure they are safe, efficient and effective with regard to patient management and use of staff time.
• To facilitate development of the integrated team and individual staff members to promote job satisfaction, performance and an ability to manage change.
• To actively perform absence management, ensure absence reporting is undertaken in a timely manner, as per the Trusts Policy, working closely with HR.
• Deputise for the Integrated Service Lead as required
• Work collaboratively with healthcare professionals and statutory / non-statutory agencies to provide a seamless, integrated service to our service users.
• To adapt communication style to meet needs of patients, staff and colleagues, using tact, diplomacy and sensitivity including overcoming community barriers
• To develop and maintain strong, transparent working relationships with key stake holders
• To monitor and manage the Team budget
• To propose and Implement departmental policy changes for the management of patients referred to the service, networking with other specialist practitioners
• To represent the service and NCH& C at strategic meetings with partner organisations as requested
• To manage the Community Access Team caseload

Person Specification

Qualifications

Essential

• Registered Nurse/Therapist
• First level degree, diploma or equivalent
• Current registration to a professional body
• Recognised management qualification or evidence of working at that level

Desirable

• Masters level degree

Experience

Essential

• Experience of leading a team
• Experience of working in a multi- agency environment
• Experience of managing budgets
• A track record of successful service and policy development and implementation
• Performance Management Experience
• Evidence of post-graduate development

Desirable

• Project management
• Experience of managing a multidisciplinary team

Skills, abilities and Knowledge

Essential

• Change management
• Knowledge of additional specialist areas through in house training and short courses
• Able to provide high standards of care
• Able to manage stressful situations
• Able to concentrate in busy, pressured environments and prioritise time accordingly
• Work flexibly to accommodate patient and service needs
• Be aware of own limitations and when to seek support
• Concentrate when undertaking patient care and inputting data / patient records
• Working knowledge of current issues within clinical practice and service development.
• Good observational and reporting skills
• Analytical skills with the ability to problem -solve complex situations

Personal and People Development

Essential

• Adaptability, positively working with change and enabling colleagues to deliver change
• Evidence of understanding and building resilience
• Evidence of inspirational/strong work ethic
• Compassionate leadership, positive inclusion and autonomy
• Coaching/mentoring skills
• Lead by example
• Creative thinking with the ability to problem solve
• Strong interpersonal skills, building positive working relationships
• Self awareness, the ability to reflect on your strengths, styles and behaviour s and the impact on yourself and others
• Integrity essential in building trusting relationships
• Strong commitment to service development and positive change
• Able to use own initiative.
• Able to work independently and part of a team
• Be highly motivated
• Emotional Intelligence

Other

Essential

• Ability to travel/use own/public transport
• Basic IT and keyboard skills
• Be able to manoeuvre patients using handling aids
• Be able to manoeuvre limbs of around 5-6kg
• Be able to kneel, bend and stoop and work in cramped environments

Desirable

• Previous experience of SystmOne

Communication

Essential

• Expert communications skills, able to address communication barriers.
• Evidence motivational skills
• Evidence tact and diplomacy
• Empathy and sensitivity
• Good interpersonal skills

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norfolk and Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

Any attachments will be accessible after you click to apply.

839-6523832-LR