An exciting opportunity has arisen to join the Medicine and Urgent Care Divisional management team at Epsom & St. Helier University Hospitals NHS Trust as the Service Manager for Stroke and Acute Medicine Unit (AMU).

We are looking for an exceptional candidate with a significant level of experience and the ability to perform well in a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities. The post holder will be expected to work closely with medical and nursing teams to improve the quality of services we are able to offer to our patients across our two-site Trust.

The Trust faces significant financial challenges present through the healthcare sector and will support our current recovery programmes.We encourage you to apply if you have highly developed communication skills, are an imaginative thinker, and are creative and determined in your approach, to pragmatically manage services at an operational level.

In return you will have full support to enhance your career. This role offers excellent opportunities to gain experience and skills across a variety of different settings

Main duties of the job

Post holder will be responsible for the Stroke and AMU services within the Medicine and Urgent Care Division.

A service manager has a pivotal role in conjunction with Medical and Nursing leads in the delivery of safe, efficient and effective clinical care.

The post holder will be expected to undertake activities such as working closely with clinicians in order to achieve optimal patient care, delivering safe and effective services, ensuring administrative pathway of care is managed effectively, to make decisions and work on projects to enhance care provided within services, and to promote and support delivery of access targets, waiting times and find innovative ways to raise healthcare standards for all.

About us

We offer an extensive range of services, including cancer, pathology, surgery, and gynaecology to 500,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital. St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A& E) and Maternity services (Obstetrics).

We also play an active role in the local healthcare economy, and are the lead provider in two innovative health and care partnerships.Together, we are called Sutton Health and Care - you can visit our website www.suttonhealthandcare.nhs.uk.

Job description

Job responsibilities

Please see attached job description to outline role and key responsibilities.

This role includes the achievement and management of operational performance and governance standards as well as managing and maintaining training and HR requirements of staff that are within the clinical directorate.

Person Specification

Qualifications

Essential

• Graduate level or equivalent academic or healthcare professional qualification or equivalent knowledge
• Evidence of continuing professional development

Experience

Essential

• Operational management experience at band 6 or above or equivalent
• Health service / sector experience
• Evidence of line management responsibilities and management of staff

Desirable

• Knowledge of modernisation tools and techniques
• Evidence of project management
• Evidence of management of staff issues / complex HR using HR policies and procedures

Skills

Essential

• Excellent communication skills both written and oral

Desirable

• Ability to facilitate change, including deployment of service modernisation techniques, change management skills and ability to plan/implement effective projects and workstreams
• Evidence of working with others, including influencing and enabling teams to perform and collaboration with teams outside of Trust and/or directorate

Knowledge

Essential

• Understanding of the complexity of the NHS and the likely changes over the next 3-5 years.
• Understanding of current challenges and recovery planning for services
• Understanding and use of the NHS standards (inc. RTT, Cancer, Diagnostic)

Personal Attibutes

Essential

• Proactivity, takes own initiative

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Trustwide

Carshalton

SM5 1AA

Any attachments will be accessible after you click to apply.

343-NN-6502400-A&C-AG