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Clinical Service Lead

Employer
South West London and St Georges Mental Health NHS Trust
Location
Tooting
Salary
£58,698 to £65,095 per annum inclusive of Inner London HCAs
Closing date
15 Aug 2024
View more categoriesView less categories
Profession
Other Health Profession
Grade
Band 8A
Contract Type
Permanent
Hours
Full Time
Liaison Psychiatry at Southwest London and St George's Mental Health NHS Trust is undergoing some exciting Transformational Changes and working closely, not only with the Acute Trusts but with other part of the SWLSTG Crisis Pathway namely Home Treatment Teams, the Mental Health Crisis Hub, Lotus Assessment Suite (Psychiatric Decision Unit, Health Based Place of Safety), Acute Mental Health and Community Services.

Main duties of the job

The key priorities for the Clinical Service Lead will be to lead and support on the Operational management and Clinical Leadership for the teams in the key service areas (Kingston Hospital, St George's Hospital and St Hospital). They will focus on supporting effective clinical leadership in these services and promoting a culture of high performance and clinical excellence. They will also ensure that governance and assurance systems are in place for care pathways and the clinical teams and will be expected to provide expert professional advice regarding clinical care, incidents and complaints.

Working within the service can require a high degree of personal resilience and the successful candidate will need to be highly motivated and enthusiastic, be mindful of personal and professional boundaries and able to work effectively in a multi-disciplinary team setting. You will forge collaborative working relationships with many allied services and especially with colleagues in the acute trust.

About us

We are Proud to Belong at South West London and St George's Mental Health NHS Trust.

We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.

This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.

We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.

We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our �150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Job description

Job responsibilities

Communication
  • To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development.
  • To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation.
  • To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc.
  • To maintain effective and helpful relationships with service users, their relatives, friends and carers.
  • To maintain effective relationships with members of the Trust, and other statutory andvoluntary agencies.

Service Development and Review
  • To be responsible for the regular review and updating of the services operational policy.
  • To contribute to the on-going development and evaluation of the services in relation to need, local and national quality standards and target frameworks.
  • To ensure that partners are involved in service development and that developments within the third sector are accounted for in developing the service.
  • To work with service users, carers and other local stakeholders to tackle healthinequalities.
  • To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
  • To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning.
  • To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.
  • To plan and co-ordinate service review activities and to deliver, with colleagues, a programme of regular audit and continuous service improvement.
  • To lead the community engagement programme and delivery of tailored and coproduced services for key priority population groups.

Management of Resources and Performance
  • To use integrated management information systems to ensure resources are managed effectively.
  • To ensure all members of the team are recording clinical and patient managementinformation using IAPTus and RiO, as required.
  • To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands.
  • To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.
  • To lead on the data analysis (via RIO) and collation monthly and quarterly CCG and Trust performance reports, as required.

Financial and Performance Management
  • To be responsible for ensuring that the service meets the Key Performance Indicators(KPIs) agreed with CCG commissioners as well as nationally agreed targets (access and recovery).
  • To deliver the services within the allocated budget and ensure that monthly financial reviews are undertaken.
  • To work closely with the services allocated Financial Business Partner to ensure the services financial position remains within budget.
  • In agreement with the Head of Service Delivery, the postholder may be responsible for an allocated budget for the service.
  • To oversee the development of and distribution of key service performance reports to internal and external stakeholders, such as the Trust Board and the CCG.

Service Delivery
  • To ensure the service is delivering effective health care and wellbeing interventions in accordance with NICE Guidelines, Royal College of Psychiatry stadards and Policy Implementation guidelines.
  • To ensure service standards are applied and kept under review and to inform the Matron / Clinical Manager and Head of Service Delivery of any significant problems or concerns in this regard.
  • To promote and develop positive and integrated working relationships with the servicesthird sector partners.
  • To ensure all staff members are aware of and trained to apply Safeguarding procedures.
  • To ensure the team effective interfaces with other teams and services, referring agencies, service users and carers

Leadership
  • To develop and promote collaborative and integrated working across all elements of the service.
  • To ensure roles, responsibilities and accountability for team managers, partners and staff are clearly defined.
  • To devolve resource management to team managers where appropriate.
  • To ensure effective systems for supervision and developmental review / appraisal are in operation and that central report returns are made.
  • To identify essential and developmental training needs, recording and reporting on training take up and ensuring mandatory standards are met.
  • To ensure all Human Resources policies are adhered to responding to grievance, dispute or disciplinary issues in a timely way.
  • To apply the Trust recruitment procedures to ensure fair and timely employment of staff to meet service needs.
  • To ensure all staff are applying customer care skills to ensure service users and carers feel welcomed, listened to and informed.
  • To identify and acknowledge individual and team strengths and ensure access to opportunities for further development
  • To facilitate career development and promote future leaders both for clinical practice and for management roles.

Governance
  • To work with the Head of Nursing & Quality and the Head of Service Delivery to set up and administer a monthly Performance Review & Quality Cluster meeting.
  • To maintain and further develop approaches for involving service users, partners and wider stakeholders in the delivery of Services
  • To ensure that the Trust's Governance processes are applied and that all staff work within the governance framework.
  • To ensure clinical standards of care for service users are kept under review reporting any significant problems to the Head of Service Delivery
  • To encourage staff to share good practice, develop ideas to improve services andpromote research.
  • To maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene.
  • To promote regular service audit and performance evaluation.
  • To ensure robust risk assessment and management accordance with policies undertaking risk analyses as required and developing management plans to minimise risk.

Training and Development
  • To undertake mandatory and statutory training as required by Trust policy.
  • To participate in regular supervision and annual development reviews as well as devising and participating in education and training programmes, as required.
  • To contribute and commit to undertaking an annual Development Review/appraisal.
  • To undertake personal development as identified in the Personal Development Plan (PDP).


Person Specification

Experience

Essential

  • Experience of working at a senior clinical or management level
  • Experience of managing a clinical team
  • Experience of managing and supervising other staff
  • Experience of successfully planning, implementing and evaluating services
  • Experience of service development / review and leading on change
  • Experience of policy development and implementation within a team
  • Experience of managing finances and budgeting


Desirable

  • Experience of working in mental health
  • Experience of managing services that have integrated partnerships


Qualifications

Essential

  • Educated to degree level or equivalent
  • professional qualification
  • Evidence of post registration CPD to include specific training/education relevant to the post


Desirable

  • Professional management qualification at diploma level or above
  • Project management qualification e.g. PRINCE2 foundation level
  • Post-graduate qualification in service improvement or healthcare leadership


Employer details

Employer name

South West London and St Georges Mental Health NHS Trust

Address

Springfield Hospital

Tooting

SW17 7DJ

Any attachments will be accessible after you click to apply.

294-AAUC-6528863-PB

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