Do you want to be part of a dynamic, supportive and friendly Operations Team for Emergency care & Medicine ?

Then we have the perfect job opportunity for you!

We are looking for an ambitious, energetic, passionate individuals to join our team. The successful candidates will work closely with the Divisional General Manager and fellow Service Manager within the Emergency care & Medicine to support the quality improvement of our patient and staff experience here at the QEH.

You must be able to demonstrate positive behaviours against the Trusts values, forward thinking and determination to support the division to achieve challenging targets alongside delivering significant innovative programmes of change within an NHS setting.

These key roles will require the successful applicant to regularly liaise with service line leads, clinicians, ward managers and support teams to deliver emergency and acute medicine standards.

The role is varied with support provided from within the Divisional Leadership Team, and will provide extensive learning and development both personally and professionally.

Main duties of the job

The key focus of this post will be internal to the Trust, delivering the key objectives and targets of the Division.

As the successful candidate, you will assist in the management of the service areas they are responsible for, ensuring the delivery of key targets within the budgeted resources available.

You will administer clinical governance processes within their areas and assist in the management of risk. Assisting with the operational and financial management for defined service areas within the division, contributing to service planning as required.

About us

There's never been a more exciting time to join TeamQEH. We're working on a once in a generation opportunity to build a new state-of-the-art hospital to open in 2030 and we are also carrying out on one of the biggest pieces of digital transformation work we've ever undertaken.

Our new electronic patient record (EPR) will replace paper-based patient records from 2026 and will lead to better, safer, joined-up care at The Queen Elizabeth Hospital and beyond.

At The QEH we provide a comprehensive range of specialist, acute, obstetrics and community-based services to around 331,000 people across west and north Norfolk, North Cambs and South Lincs.

We are an ambitious organisation that upholds our values of kindness, wellness and fairness. We strive for continuous quality improvement, recently demonstrated in our 2024 CQC maternity inspection rating our services as 'Good', and we are proud to be a place to learn and grow through recognised learning and apprenticeships.

We recognise and reward our 4,000 staff and volunteers, priding ourselves on a community atmosphere and positive team spirit. We have approx. 530 beds across 33 wards and have newly built education and training facilities, a range of modern award-winning centres alongside a talented team of people ready to give you a warm welcome. We love working here and think you will too.

Job description

Job responsibilities

If you wish to discuss the role in more detail, please feel free to contact the Deputy General Managers for UEC:

debra.longmuir@qehkl.nhs.uk

Mobile: 07811712650

Please refer to the attached job description and person specification for full details of duties required for this position.

Person Specification

Skills/Ability/Knowledge

Essential

• Budget and resource management
• Developing and implementing policies, guidelines and projects from initiation to completion
• Computer literacy
• Leadership and ability to motivate and empower others
• Influencing clinicians and managers for service improvement
• Ability to prioritise work, meet tight deadlines and work independently
• Commissioning and service planning processes
• Clinical governance
• The NHS and Modernisation agenda
• The importance of successful partnership working
• Principles of lifelong learning
• Professional education and training
• Workforce planning, recruitment, and retention
• Patient and public involvement

Experience

Essential

• Substantial experience of managing a clinical, social or equivalent service
• Success in working collaboratively across professions and services
• Significant budgetary management experience

Desirable

• Research experience
• Audit experience
• Public sector experience

Education/Qualifications

Essential

• First degree or equivalent professional qualification or equivalent experience
• Recognised management qualification or equivalent experience
• Evidence of continuous professional development

Desirable

• Relevant postgraduate qualification in healthcare management

Employer details

Employer name

The Queen Elizabeth Hospital King's Lynn NHSFT

Address

The Queen Elizabeth Hospital

Gayton Road

Kings Lynn Norfolk

PE30 4ET

Any attachments will be accessible after you click to apply.

426-394-24MG