Applications are invited for the position of a Senior Patient Pathway Coordinator at the Royal London Hospital within the Ear, Nose and Throat Department.

We are seeking a highly motivated individual to join our busy team in the Ear Nose and Throat Service. The post holder will be essential for the effective management of the administration associated with patient pathways and will play a key role working within a multi-disciplinary team. They will need excellent organisational, communication, HR Management skills and have a strong commitment to delivering a high-quality service for our patients. The post is subject to a 6-month probationary period from the start of your employment.

If this interests you, please contact: Inderpreet Lakhanpal

Inderpreet Lakhanpal- Service Delivery Manager on Inderpreet.Lakhanpal1@nhs.net

Rukshana Begum -Deputy Service Manager on Rukshana.Begum15@nhs.net

Main duties of the job

The post holder is responsible for providing administrative support to designated clinicians and patient cohorts. This will include the proactive management of individual patient pathways to ensure that patients are diagnosed and treated in line with clinical need and national and local waiting time and access targets

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• Degree or equivalent or equivalent training and experience of administrative procedures
• Knowledge and experience of office management, system and practice
• Knowledge of the RTT policy.
• Good working knowledge of Word, Excel, Outlook and Powerpoint
• Knowledge of confidentiality principles with regards to patient data
• To have a sound understanding of NHS wide initiatives and experience of responding positively to ensure local implementation.

Desirable

• 18-week knowledge
• Previous RTT/Validation knowledge

Experience

Essential

• Demonstrate level of administrative experience at a high level of competence acquired through both training and experience
• Proven experience of managing a small team
• Demonstrate experience of working in an office environment
• Previous NHS or Healthcare experience

Desirable

• Experience working in NHS
• Experience managing patient referrals, patient records and database

Skills and Abilities

Essential

• Keyboard skills to access and input to data systems.
• Competent in Microsoft Office products
• Competence with range of IT packages e.g CRS
• Able to supervise and deliver administrative and clerical duties appropriately
• Understanding of Data Protection Act and Freedom of Information Act

Desirable

• Ability to use information to monitor processes, plan and initiate action

Other

Essential

• Support and promote equality and diversity.
• Willing and able to be flexible about working hours.
• To be enthusiastic, flexible and adaptable approach with the ability to respond constructively to changes and demands as required.
• The ability to plan and coordinate activities and changes to systems or standards
• Flexible approach to the planning and coordinate of patient pathways to ensure maximum use of clinical time
• Methodical and logical approach to work prioritisation and planning.
• Sufficient to perform the duties of the post with any aids and adaptations.

Employer details

Employer name

Barts Health NHS Trust

Address

The Royal London Hospital

London

E1 1FR

Any attachments will be accessible after you click to apply.

259-6449275RLH-A