At UCLH (University College London Hospitals NHS Foundation Trust) our success starts with you.This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation.Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.

We are committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation or is disadvantaged by requirements that cannot be justified.We offer our permanent staff an interest free season ticket loan for travel, a subsidised social club including gym, free independent and confidential support for all staff, large retail discounts, cycle to work scheme and on-site accommodation to name a few.

Main duties of the job

An exciting opportunity has arisen for a proactive, dynamic individual to join our group of Team Leaders at the Royal National Throat Nose and Ear and Eastman Dental Division. We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality outpatient service.The post would involve managing receptionists and providing support to the overall smooth running of day-to-day outpatient clinics. This is a fast-paced role with scope to develop your leadership and time management skills. If you have some of the essential criteria and a can-do attitude, we would like to hear from you.The successful applicant will have experience of managing multi-disciplinary healthcare teams, excellent communications skills and a strong aptitude for change. Previous experience of managing budgets and performance measures is essential. Shift work required Monday-Friday and all work will be on-site, no remote workingThis vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs. Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Please note that this vacancy may close earlier than the listed closing date if there is a large volume of applications received. You are advised to submit your application immediately.

Person Specification

Knowledge and Qualifications

Essential

• Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment.
• Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information.
• Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.

Experience

Essential

• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise.
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
• Experience of supervising a team of staff,
• Experience of project management and change methodology
• Previous NHS experience, or experience of working in a healthcare setting.

Skills and Abilities

Essential

• Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions
• Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary.
• Advanced keyboard skills, and competent use of IT.
• Able to deal with sensitive information with tact, diplomacy and understanding.

Values

Essential

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving

Communication

Essential

• Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed

Personal and People Development

Essential

• Able to work independently, managing own workload and allocating work appropriately to others.
• Able to induct new staff into the department, providing training to new colleagues.
• Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.

Responsibilities towards promoting Equality Diversity and Inclusion

Essential

• E.g., All posts to include Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview)

Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:

Essential

• Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
• Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
• Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
• Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.

Specific Requirements

Essential

• Flexible approach to shift patterns and location, including flexibility regarding working hours (e.g. early mornings, evenings and weekends).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

Royal National ENT and Eastman Dental Hospitals

47-49 Huntley Street

London

WC1E 6DG

Any attachments will be accessible after you click to apply.

309-UCLH-4819-A