The post holder will be a member of the General and Vascular Surgery Directorate Management Team and will be responsible for delivering operational standards within the General Surgery service.

Specific responsibilities will include the management of the services administration team, effectively managing outpatient clinics to ensure they are in line with agreed service policies and implementing actions to ensure that the service can maintain its National and Trust referral to treatment (RTT) targets, escalating any concerns for support as required.

The post holder will be expected to work closely with colleagues and provide support where needed including cover during periods of leave. The role will be expected to work on multiple sites as and when required, the main base being St Mary's Hospital.

Main duties of the job

To provide support to all designated A& C staff members

Input and maintenance of accurate patient information on Trust information systems

Delivery of agreed RTT and Cancer delivery plans

Meeting agreed departmental policies for the management of outpatient clinics

Contribution to positive patient experiences

Provide reports as requested

Attend PTL meetings and present when required

Provide daily updates with regards to FDS performance

Proactively manage timely diagnostics , ensuring that we have flagged and delays to patient pathways

work alongside the STT team - aiding any a& c support ensure that medical rotas allow for consistent VC being mindful of delays that could impact patient pathways

support patient stakeholder groups to gain knowledge / feedback that can be used to improve the service .

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

Essential

• Degree level qualification or equivalent experience
• Good general education inc. English and Maths GCSE A-C or equivalent
• Evidence of continuing education and professional development

Desirable

• Higher national diploma/degree in business (or equivalent) or equivalent experience

Experience

Essential

• Previous NHS/Healthcare experience
• Experience of working and dealing with the public
• Experience of managing a team and a broad range of administrative staff in an NHS Setting
• Experience of interpreting and presenting data
• Experience of working across professional boundaries

Desirable

• Experience of change management
• Experience of staff development and training
• Experience of working in a Surgical Service

Skills/Knowledge/ Abilities

Essential

• Knowledge of health systems and procedures
• Proven ability in proactively solving complex problems
• In depth knowledge of the 18 week pathway and validation process
• Knowledge of national/NHS guidance regarding patient access and RTT waiting times targets
• Knowledge of FDS, 62 day cancer target times
• Specialised functional and medical terms acquired through qualification or extensive experience
• Analytical and judgement skills for problem solving
• Understanding of Clinical Governance

Desirable

• Knowledge and experience of using Trust IT systems

Values and Behaviours

Essential

• Approachable management style
• Adapts to constantly changing situations and environments
• Ability to use own initiative and possesses high work standards
• Able to communicate effectively with all levels of staff including senior managers, consultants, junior medical staff, nurses etc.
• Commitment to delivering and improving patient centred services
• Demonstrable ability to meet Trust values

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Surgery and Cancer

Du Cane Road

London

W12 0HS

Any attachments will be accessible after you click to apply.

290-SCCS-1547