Deputy Service Manager - Band 5 (Monday-Friday, Flexible hours between 08.00-17.00 with the option to WFH 1 day a week).

A full-time opportunity has arisen in the Surgery Directorate for a full time Deputy Service Manager to join our busy ENT Department. In particular looking after the Head and Neck Cancer and the Admin team.

We are looking for a confident, well-motivated, pro-active individual to support the delivery of some key projects, both strategically and operationally.

The successful candidate will monitor and ensure delivery of key performance targets and provide support to the Service Manager and Head of Service. The post holder will also have line management responsibility for the administration team.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Working closely with the Management team , you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner to ensure all stakeholders needs are met.

You will have experience in both leading and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills.

The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. They will be able to organise and prioritise their own workload against constantly changing demands to meet agreed targets and deadlines.

It is desirable for applicants to be competent in the use of Medway PAS and other hospital systems.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Please refer to the attached job description and person specification for the details and responsibilities.

Person Specification

Training and Qualifications

Essential

• Undergraduate degree or equivalent experience
• Evidence of commitment to ongoing learning and personal development

Experience

Essential

• Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
• Evidence of having achieved challenging targets
• Relevant practical experience in an administrative role

Desirable

• Experience in healthcare
• Experience of using healthcare IT systems

Communication and relationship skills

Essential

• Effective communication skills
• Ability to influence and motivate staff to deliver challenging targets
• Ability to present data and write reports
• Negotiating skills
• Ability to supervise a team
• Ability to manage conflict
• Able to build strong durable working relationships
• Evidence of a proactive approach to relationship building through face-to-face engagement
• Evidence of strong working relationships within multi-disciplinary teams
• Proven record of planning, organisation and administration skills.

Analytical and Judgement Skills

Essential

• Excellent problem solving skills, using team when appropriate
• Evidence of being business focused
• Sensitive to clinical and political demands
• Innovative thinker with the ability to cut through barriers with change
• Able to demonstrate good prioritisation skills
• Able to demonstrate a pro-active approach to work/problem solving
• Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
• Understand limits of own responsibilities

Planning and Organisational Skills

Essential

• Effective organisation and planning skills
• Evidence of developing skills to manage own workload and that of own teams when required
• Ability to work under pressure and to tight deadlines using own initiative and sound judgement
• Ability to demonstrate innovative and forward thinking approach

Physical Skills

Essential

• Well-developed IT skills to manage and report on complex performance management information systems

Other Requirements

Essential

• Ability to work flexibly across two campuses

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queen's Medical Centre Campus

Derby Road

Nottingham

NG7 2UH

Any attachments will be accessible after you click to apply.

164-6474881