We have an exciting opportunity for an individual to work within the Estates & Facilities Division.

We are looking to appoint a highly motivated and conscientious individual to work as a Service Improvement Manager for Cleaning.

They will support in the strategic delivery of high-quality, cost-effective cleaning services within the Facilities Directorate, taking the lead for cleaning service improvement and modernisation programmes.

Main duties of the job

Take a lead role within the divisional management team in supporting and developing all aspects of cleaning services such as developing policy, local guidance, cleaning schedules, standardisation of services across sites, cleaning provisions and associated costs.

Working closely with facilities management and staff, IPAC, procurement services, finance and external companies where required to ensure implementation, monitor progress and provide regular reports to the divisional management team.

Take a lead on specific performance improvement projects, implementing projects, monitoring and reporting to the divisional management team on progress, risks, implementation and provide support to resolve any concerns/issues as appropriate these projects will include all identified cleaning service developments which will impact directly on patient experience, e.g. service planning, which will involve liaising with IPAC and nursing staff as well as cleaning staff within the division.

Implementing and monitoring standards and operational policies, making suggestions for improvement, within the division as required by the divisional management team at times this will include taking responsibility for developing and writing policies for service delivery in collaboration with service leads and operational managers.

The ability to speak Welsh is desirable for this role Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Education & Training

Essential

• Qualified to degree level or equivalent experience in senior administrative role.
• Postgraduate diploma level training or experience in management or project management.
• Evidence of continuing professional development.

Desirable

• ECDL qualification.
• PRINCE project management qualification.

Knowledge & Experience

Essential

• Proven experience of project management, modernisation or remodelling of services
• Knowledge of data protection and confidentiality issues.
• Knowledge of report writing to a high standard
• Knowledge of writing and implementing operational policies
• Experience and knowledge of complaints management

Desirable

• Experience of financial planning and monitoring

Skills

Essential

• Ability to develop and monitor policies and procedures
• Have a high degree of personal initiative in carrying out duties
• Able to deal with difficult/challenging situations with tact and sensitivity
• Good written & verbal communication skills with all levels of staff
• Ability to establish good working relationships at all levels
• Ability to demonstrate excellent prioritisation, organisation and time management skills
• Able to use initiative and judgement in dealing with day to day issues and queries
• Ability to analyse complex information and problems and deliver practical and workable solutions to address them.
• Ability to work and deliver to set timescales within available resources.
• Ability to prioritise conflicting workloads in the face of competing demands.
• Change management skills
• Word processing, Excel, Power Point and Outlook skills
• Polite, professional and friendly approach to work
• A flexible personal and management style
• Team worker but able to work independently on own initiative and use own judgement.
• Enthusiastic and motivated
• Team player and approachable manner

Desirable

• Facilitation skills (small groups)

Personal Attributes

Essential

• Passionate, enthusiastic and committed to providing a quality service
• Excellent organisational and planning skills.
• Good negotiation, persuasive, motivational & influencing skills.
• Show resilience, stamina and reliability under sustained pressure.
• Politically aware.

Other

Essential

• The ability to travel between sites within the Health Board as demanded by the job role
• Commitment to personal development and development of others.

Desirable

• Welsh Language Skills

Employer details

Employer name

Aneurin Bevan University Health Board

Address

St Cadocs Hospital

Lodge Road

Caerleon, Newport

NP18 3XQ

Any attachments will be accessible after you click to apply.

040-AC273-0724