An exciting opportunity has arisen with the Urology Specialty in the Surgery, Critical, and Emergency Care Division for a Deputy Divisional Operations Manager.

This is a busy working environment, and the ideal candidate must be able to demonstrate significant experience within the NHS or equivalent organisation.

The Urology services has combined across Norfolk and Waveney, integrating the services of the Norfolk and Norwich University Hospital, the Queen Elizabeth Hospital King's Lynn, and the James Paget University Hospital Great Yarmouth. The role will be based at the Norfolk and Norwich Hospital. Urology is a busy and innovative specialty focused on treating problems relating to the urinary system and genitourinary tract.

The role will be a busy and varied one, and at times very demanding. The successful candidate will support the Divisional Operational Manager in the operational management of all patient services within the Directorate. This involves the delivery of operational performance targets including waiting lists, finance and to continually improve the quality of services to patients by using best practice standards within the available budget.

Main duties of the job

You will support the Divisional Operational Manager and the Service Director in the provision of patient-centered care and a culture of continuous quality improvement.

In partnership with clinical colleagues ensures that activity, cancer, booking/choice, access (including relevant aspects of A& E) and quality targets (covering in-patients, day patients and outpatients) are achieved having regard for Trust policies and procedures, and to develop action plans to manage any variances.

You will also support the Divisional Operational Manager and Senior Nurses with the direct management of all divisional administration and clerical, and nursing staff within the Directorate, and in the management of the Directorate budgets. Contribute to the Divisional and Trust strategy, processes, and policies.

You will also support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Dedication, Integrity and Excellence.

Please don't hesitate to reach out for an informal chat about the role!

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Person Specification

Qualifications

Essential

• Educated to degree level in relevant field or equivalent level of management experience.
• Evidence of Continuing Professional Development

Experience

Essential

• Health sector experience including multi-disciplinary professional workforce
• Track record of delivering targets and successful service change
• Business and Service planning experience

Skills

Essential

• Excellent communication skills, both written and oral
• Evidence of successful workforce development and deployment

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Any attachments will be accessible after you click to apply.

234-24-S1032