To manage, co-ordinate and participate in the change and training elements of projects within the Community IT Projects Team, helping to enable their successful implementation

To lead a team of IT Change and Training personnel managing their day to day workloads and staffing matters

To assist the relevant project managers to ensure benefits defined in the projects' Business Cases are fully realised

Main duties of the job

Manage a number of concurrent change and training work packages for a number of different projects

Manage project change activities ensuring detailed change documentation is created and recommendations on change requirements and processes are discussed, agreed and implemented

Manage the preparation of different mediums of training material and the provision of training sessions

Identify, document and put processes in place to ensure that project benefits are realised and, post project implementation, provide reports comparing anticipated benefits with actual benefits realised

Manage a team of IT Change and Training personnel including any related HR matters

Co-ordinate and participate in the provision of post go live support activities

About us

You will be part of a team that will be responsible for implementing primarily SystmOne projects that will support improvements in patient care in the Community, across parts of Devon and the acute hospital

You will contribute towards the achievement of a common goal of making a positive impact upon the lives of patients and staff

You will be working within a supportive, innovative and modern environment where ideas are shared and valued

Why work with us - 1 (pagetiger.com)

Job description

Job responsibilities

Produce plans, process maps and other relevant project related documentation as requested by the Project Manager and detailed in the work package

Produce a benefit realisation plan for presentation to the relevant ProjectManager

Undertake and document post implementation reviews of completed workpackages to ensure that process improvement can benefit from the experiences of previous work package delivery

Please see full job description for further information

Person Specification

Qualifications and Training

Essential

• Educated to degree level or equivalent professional qualification, or equivalent work gained experience
• Management qualification or work gained experience
• Benefits Realisation qualification or equivalent work gained experience
• Change Management qualification or equivalent work gained experience

Desirable

• Prince 2 Project Foundation level or working towards
• ILM Diploma
• Lean Practitioner
• TAP Certified

Knowledge and Experience

Essential

• Computer literate e.g. proficient in the use of Microsoft Office applications etc. with the ability to master new software applications
• Experience and understanding of identifying, tracking and ensuring potential benefits are realised
• Experience of effectively leading and managing a team to achieve desired outcomes
• Effective negotiator with the ability to influence others a person who is known to embrace new systems and lead adoption of change
• Ability to develop new ways of working
• Experience of service change management

Desirable

• Previous NHS experience
• Understanding and experience of current IT solutions and associated processes within the South Devon Health Community
• Experience of SystmOne

Specific Skills

Essential

• A 'people person' with a reputation of high regard (respected for their opinion and knowledge)
• Proven experience in performing in-depth detailed analysis
• Highly motivated, assertive and confident, with drive, enthusiasm and a flexible approach
• Curious learner who takes initiative to fill their own knowledge gaps
• Ability to investigate, interpret and analyse information and processes
• Effective communication skills, both verbal and written
• Ability to think creatively and laterally, and to identify innovative solutions to complex problems
• Strong organisational and planning skills with the ability to gain the credibility and confidence of multidisciplinary groups
• Good presentation and facilitation skills

Requirements due to work environment/conditions

Essential

• Current driver with valid driving licence in order to travel to sites locally and nationally to fulfil the needs of projects and of the department
• Required to work on own initiative
• Ability to work flexibly, outside of normal working hours as required

Physical skills

Essential

• Familiar with the use of projectors, and running PowerPoint presentations

Physical Effort

Essential

• Frequent requirement for sitting / inputting at keyboard for substantial amount of time during the working day
• Requirement to travel to other locations for meetings, to deliver training and provide support for users

Emotional Effort

Essential

• Working as an expert interface between parties potentially in conflict, under pressure or adopting defensive positions
• Being patient, diplomatic and adaptable
• Ability to empathise with and build positive working relationships with team members and a range of stakeholders
• Dealing with and resolving staff conflicts, performance, disciplinary and general HR issues

Mental Effort

Essential

• There is a frequent requirement for prolonged concentration in order to analyse information and understand processes
• Ability to deal with frequent interruptions and shifting priorities whilst maintaining focus and quality of work
• Ability to effectively handle multiple tasks, changing priorities and complex assignments

Employer details

Employer name

Torbay and South Devon NHS Foundation Trust

Address

Regent House

Regent Close

Torquay

TQ2 7AN

Any attachments will be accessible after you click to apply.

388-6123926-A&C-A