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eForms Specialist

Employer
The Christie NHS FT
Location
Manchester
Salary
£35,392 to £42,618 per annum, pro rata
Closing date
13 Aug 2024
View more categoriesView less categories
Profession
Other Health Profession
Grade
Band 6
Hours
Full Time
The successful applicant will join a dedicated team working to ensure that patient care is improved by the highest levels of quality and coverage in data capture relating to clinical outcomes. Your role will be critical in ensuring that the user experience of our in-house clinical web portal is intuitive and effective by enhancing workflow as well as data quality.

You need to have:o Established data skillso Ability to work with multiple stakeholders to understand clinical pathways and complex requirements specificationso Ability to optimise form design in the context of the requirements specification balancing user experience and providing useful clinical informationo Experience of working with complex systems and complex datao An eye for detail and an interest in accuracy and precision as well as delivery

You need to be able to:o Devise problem-solving strategies that prioritise and apportion taskso Identify and resolve errors using a range of methodso Work independently and balance competing priorities

Main duties of the job

We are looking for an enthusiastic person who has an interest in data capture design. Your role will be to ensure our clinical web forms are designed, developed and assured to the highest standard to support good data capture and ultimately assist in delivering and evidencing improved patient care.

It is essential to have ready-to-run data skills, a willingness to learn and an eye for detail within the context of the bigger data picture. If this is you, we'd like to hear from you - because these are the specialist qualities we're looking to build in our team.

You could help The Christie delivering world class clinical outcomes by developing the range, depth and quality of our clinical data capture processes.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world chemotherapy on site and through 14 other hospitals highly specialist surgery for complex and rare cancer and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES
  • Assist the Low-Code Lead to facilitate creation, updates and maintenance of the Electronic Health Record & other related systems, working to a program of delivery reporting to stakeholders and the Head of Product Engineering.
  • Work with clinical and administrative staff to ensure user experience is optimised to assist ease of use, intuitive understanding with incorporation of appropriate constraints to prevent invalid data entry where possible and feasible.
  • Assist the Low-Code Lead to pro-actively seek assurances that system usage is as expected by working with the Data Engineering and Analytics teams to define and develop metrics for monitoring user behaviours and data outputs.
  • Advise on a program of monitoring and reporting with key stakeholders for the visibility of data collection metrics within their area of responsibility.
  • Assess calls logged for errors reported, ensuring priority is assessed to provide a responsive service predominantly to clinical users. Undertaking bug-tracing, solution-exploration, option-evaluation and impact-assessment for existing and future data-capture. Documenting actions and communicating to users at regular intervals.
  • Work with other members of Informatics to advise, advise development, test and appraise new functionality in an agile manner.
  • Carry out the tasks identified in the relevant development strategy and plans and advise project managers of their progress.
  • Assist the incorporation of workflow design in association with the Programme Management Office and key stakeholders.
  • Demonstrates the agreed set of values and accountable for own attitude and behaviour.

Assurance
  • Assist the Low-Code Lead to report and advise on new and existing solutions.
  • Work with the Analytics team to define reports / visualisations / dashboards to check on data consistency, completeness, timeliness, spurious data entry, lack of data entry when expected and other control metrics.
  • Assist the Low-Code Lead in the development of detailed plans and carry out testing for the analysis of dependencies across and between form sets.
  • Document actions, updates and advice for knowledge transfer at every appropriate opportunity.
  • Demonstrate an appreciation of test methodologies and relevant industry standards.
  • Engage, as required, with Clinical Safety Officers ensuring developments and quality control adheres to appropriate guidance.
  • Work with the Informatics assurance function to assist in the analysis of complex business and clinical processes to produce, test cases and test scripts that reflect the working practices of the areas where solutions are to be deployed.

Training
  • To provide advanced product knowledge and understanding of the operational workflow of the Trust to assist the successful delivery of role-based training.
  • To provide detailed instruction and respond to individual staff questions on the practical use of developed solutions for good clinical documentation and good clinical data capture, seeking advice where necessary.

Human Resources
  • Provide regular performance reports on progress, status and achievements for own area to be used by management and users.
  • Undertake and support the development of staff and provide training for staff from own or other disciplines on own subject area, when required.
  • On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects

Financial/Physical Resources
  • Be responsible for the safe use of ICT hardware and software, including installation, repair and maintenance.
  • Liaise with external agencies, suppliers and contractors ensuring delivery of service is in line with agreed contracts.
  • Ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant, providing assistance for the development and assessment of procurement documentation as required.
  • Ensure Trust Standing Financial Instructions (SFIs) and procurement guidelines are followed and adhered to.

Project Management
  • Advise and participate in the development and implementation of projects, where required, ensuring Informatics provision of integrated solutions and user objectives are achieved.
  • Ensure project tasks, where required, are successfully delivered in line with agreed timescales and budgets.
  • Support the activities of project boards and project teams, when required, and making presentations, where required, to all levels of staff.
  • Ensure any project management documentation or reports are delivered in line with agreed standards and timescales.

Policy/Service Development/Governance
  • Act as an ambassador for the Informatics Service by developing and maintaining excellent working relationships with users across the organisation to deliver a high quality, standard IT culture to achieve local requirements and national targets.
  • Contribute to the development and maintenance of a culture of service provision and continuous improvement for own areas.
  • Be responsible for implementing policies for own work area and for proposing changes to policies, in line with legislation, Trust and NHS policies and guidelines across the Trust, where appropriate.
  • Pro-actively participate in ensuring that Informatics services delivered within the Trust reflect best practice with respect to organisational, NHS and legislative requirements and guidelines including IT Infrastructure Library (ITIL), General Data Protection Regulation (GDPR), Information Standards, Information Security and compliance with NHS Information Governance.
  • Assist the Low-Code Lead in Information Governance and security as required and ensure appropriate governance and security in own area.
  • Assist the Low-Code Lead on quality management, undertaking audits designed to improve IT systems and services.
  • Ensure change management is applied in own areas and follows implemented policies and procedures.
  • Ensure all documentation relating to own area is complete and fit for purpose and all releases relating to hardware, software and documentation is controlled.
  • Ensure there is a proactive and comprehensive approach to risk management and be responsible for service continuity for own area and participate in the Informatics service continuity planning.
  • Contribute to Root Cause Analysis (RCA) for allocated incidents and problems instigating emergency action, when required, liaising with other Trust Managers, as appropriate.

Business Continuity Management
  • Assist the Low-Code Lead in the development, exercising, maintaining and reviewing of business continuity plans.
  • Participate in the business impact analysis exercises highlighting critical business processes within own area
  • Be familiar with the Trust Business Continuity Plan and personal responsibilities within where applicable.


Person Specification

Qualifications

Essential

  • University Degree in a related subject or demonstrable equivalent experience
  • Relevant professional or technical qualification or equivalent experience


Desirable

  • Post graduate level of education in an informatics/scientific/ mathematical discipline
  • PRINCE 2 Foundation or equivalent project management qualification
  • Related agile qualifications


Experience

Essential

  • Substantial experience of working with administration, clinical and management staff within a hospital environment
  • Substantial experience of designing and supporting technical applications with particular emphasis on user experience
  • Experience of change management
  • Extensive experience with Microsoft Word, Excel, PowerPoint and Outlook
  • Experience of successfully managing a number of equally important tasks with consideration of organisational priorities
  • Experience of writing test scripts
  • Experience of working with clinical systems particularly an Electronic Health Record (EHR)
  • Experience of working with senior clinicians, medical and technical staff


Desirable

  • Demonstrable experience in similar role
  • Experience of working with openEHR architecture for clinical systems
  • Knowledge of (or experience with) html5, css, jQuery


Skills

Essential

  • Ability to communicate complex system and technical issues to a variety of staff at different levels within the organisation
  • Excellent communication skills - verbal, written, presentational and interpersonal
  • Ability to use own initiative and coach individuals
  • Flexible, positive, resilient, methodical, team player
  • Able to read and comprehend clinical business requirements and high-level design deliverables
  • Able to be proactive in problem identification and pursuit of resolution
  • Able to learn new technologies and IT systems quickly through both self-study and professional courses
  • Ability to think creatively


Desirable

  • Intermediate SQL server skills (windowed functions, sub queries, pivots, joins, modifying stored procedures)


Knowledge

Essential

  • Knowledge of how ICT systems can support clinicians in the treatment of patients within a hospital
  • Advanced knowledge of how ICT systems can support the administration processes and management of a hospital
  • Knowledge of the working practices used within the Trust, e.g. Inpatients, Outpatients, Medical Records, clinical pathways.
  • Knowledge of clinical workflow e.g. Radiotherapy, Chemotherapy, Theatres, Pharmacy, Pathology, Radiology, Nursing and Supportive care
  • Advanced knowledge of the different perspectives on system development from the points of view of clinical record-keeping, outcomes data capture, mandatory reporting and business monitoring
  • Understanding of Agile development methodologies
  • An advanced knowledge of testing processes and an understanding of how these fit within an overall project lifecycle


Desirable

  • Knowledge of Cancer Services
  • Knowledge of system integration interfaces and the principles of data exchange between systems


Values

Essential

  • Ability to demonstrate the organisational values and behaviours


Other

Essential

  • Maintain confidentiality relating to patient data and sensitive information relating to the business of the Trust
  • Ability to work flexibly to meet key deadlines
  • Ability to undertake flexible working including out-of-hours, weekend and Public Holidays as required


Desirable

  • Driving License / Car Owner


Employer details

Employer name

The Christie NHS FT

Address

Business Intelligence & Software Development - E00413

Manchester

M20 4BX

Any attachments will be accessible after you click to apply.

413-83964-FB-LS

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