The post holder is a good team player, organised, and willing to do tasks as needed, with great attention to detail. The postholder is courteous in their interactions with staff, contractors, and service users at all times. The post holder is physically fit for undertaking maintenance tasks.

The post holder is able to organise their daily workload to complete the tasks in the given priorities, whilst meeting all quality standards, service level agreements and compliance requirements. The post holder is responsible for their own work including associated cleaning and porterage tasks, and complies with all NHS policy standards and health and safety requirements.

Main duties of the job

The post holder:

• Performs some semi-skilled maintenance tasks and checks, including basic Planned Preventative Maintenance (PPM) checks for Water, Fire, Ventilation, Electrical and Building Fabric to ensure the Trust's buildings and grounds adhere to statutory compliance and are fit for purpose.

• Installs, maintains, services and repairs a range of estates services equipment across all areas of their responsibility. Delivers small Minor Works projects as agreed with QTS.

• Competent Person level in at least one of the following: Water, Electrical, Ventilation, Lifts, Fire, Medical Gas, Pressure System, or other estate-related area.

• Assigned to a designated zone. On occasion, may be required to work across other zones.

• Builds relationships with Site Service Managers (SSMs), QTS staff, stakeholders and external service providers and contractors, to support the delivery of services in a professional, timely manner.

About us

QTSoperates asawholly ownedsubsidiaryof Central and NorthWestLondon NHS Foundation Trust (CNWL).

Established in 2017,QTSprovides a broad range of Estates and Facilitiesservices,spanning strategic operational delivery through toestates maintenance and repairs,primarily withinmental health and communityhealthcare settings.

Job description

Job responsibilities

Service Delivery

• Uses CAFM system to access work requests and feedback on job status. Ensures own work is carried out within the priority set for the task, and any work not completed is highlighted to the Helpdesk. Ensures any work undertaken is recorded on the CAFM system.

• Carries out reactive maintenance (including make safe), minor installations and break down repairs as required on electrical, mechanical systems, or building fittings in accordance with competencies and training. This includes for example making safe defects, breakdowns or failures impacting on the service such as floods, power outage, and damage to property. Undertaking basic repairs to maintenance and installations as appropriate to skills level.

• Undertakes basic PPM (Planned Preventative Maintenance) technical tasks and associated remedial works in accordance with competencies and training. This includes for example daily/weekly tasks such as water temperature tests, flushing of water systems, fire safety system testing, and building and plant room inspections.

• Records job activity and completion status, associated information, and any compliance or other documentation in the CAFM system an accurate and timely manner, in line with internal procedures, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Ensures any other site-specific logs, document registers, and schematics are kept up to date.

• Escalates faults, issues, risks, and items outside of their remit, competencies, and training to the appropriate specialist contractor through the Helpdesk and line manager e.g. tasks that require specialist assistance or skills.

• Identifies and escalates issues of statutory non-compliance to line manager and appropriate Authorised Person (AP) or Authorising Engineer (AE).

• Acts as Competent Person in at least one of the following areas: Water, Electrical, Ventilation, Lifts, Fire, Medical Gas, Pressure System, or other estate-related area.

Governance, Risk & Compliance

• Applies existing policies, procedures, best practice guidance and compliance requirements in relation to Hard FM services delivered.

• Adheres to Health & Safety regulations including COSHH, Handling & Moving, Infection Control to ensure a safe environment for patients and staff in accordance with HSAW, industry best practice (HTM/HBN) and Trust policies and procedures.

• Attends mandatory training and any other training appropriate to the role. This is to maintain existing and develop new skills as required to carry out the work.

Data & Information

• Produces regular reports on their zone to the Zone Manager

• Supports site surveys, audits and other compliance checks as directed.

• Monitors stock levels and maintains records as appropriate.

Person Specification

Education and Qualifications

Essential

• Educated to NVQ Level 3 or equivalent in relevant discipline or able to demonstrate having produced work to equivalent academic range.

Desirable

• City and Guilds Electrical Inspection, Testing and Initial Verification
• Health and Safety certificate

Previous Experience

Essential

• Experience working within a relevant facilities / maintenance environment
• Demonstrable experience of working in a customer-oriented environment

Desirable

• Experience working within a healthcare environment

Skills & Knowledge

Essential

• Ability to use CAFM systems and handheld technology
• In-depth knowledge of relevant health and safety, regulations and codes of practice applicable to own discipline within estates maintenance in a healthcare setting
• Sound knowledge of statutory compliance and HTM-aligned maintenance tasks in an NHS environment
• Sound knowledge of Building Management Systems
• Pro-active and able to work unsupervised within a team structure
• Track record of building constructive relationships with warmth and empathy, in line with QTS and Trust values.
• Ability to treat all stakeholders with respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
• Good written and verbal communication and interpersonal skills, with an ability to deal with people at all levels in a consistently effective and professional manner.
• Good keyboard and IT skills
• Ability to work under pressure and manage time effectively
• Attention to detail

Desirable

• Knowledge of MRI Concept Evolution CAFM system
• Electrical Expertise

Other requirements

Essential

• Clean enhanced DBS check
• Able to evidence self-motivation
• A willingness to undergo any relevant further training or accreditation
• Sufficient level of physical fitness (e.g., capable of climbing ladders and scaffolding, working at heights and in confined spaces)

Employer details

Employer name

Central and North West London NHS Foundation Trust

Address

350 Euston Road

London

NW1 3AX

Any attachments will be accessible after you click to apply.

333-C-HQ-0709