This is a brand new temporary opportunity to join an award-winning team working across the NHS and blue light services.

We are looking for an enthusiastic, experienced and committed professional with excellent communication skills to help us improve relationships with under represented communitiesto increase their involvement with us providing feedback on their experience as well as increasing our awareness and understanding of cultural issues and potential barriers.

We provide 24/7 urgent and emergency care for people across the North West as well as the NHS 111 service and patient transport. You will be joining a friendly and busy team at the North West Ambulance Service NHS Trust, based at our Ladybridge headquarters in Bolton. We benefit from a hybrid working arrangement, working both in the office and at home. This is a band 7 role, pro rata 22.5 hours a week, currently funded until 31st March 2025.

Assessment Centre: 21.08.2024

Main duties of the job

Working with the Head of Communications and Engagement and the Patient Engagement Team you will be responsible for co-ordinating our approach to our accessibility, equality, diversity and inclusion priorities and improving the experience of care and services for patients and service users.

To ensure that we invest in developing a nurturing, positive and thriving culture, it is important to us to recruit leaders who demonstrate the right behaviours. As part of this recruitment process, if you are successfully shortlisted you will be invited to take part in a Be Think Do assessment. This may include completion of a psychometric assessment and/or completion of group and individual activities, followed by an interview (this will be confirmed if you are shortlisted).

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Skills / competencies

Essential

• Exhibits drive and enthusiasm for change and improvement
• Demonstrates initiative and innovation in ideas presented
• Demonstrates integrity and credibility
• Able to engage clinical and non-clinical staff in order to promote and embed a culture that welcomes patient feedback and diversity
• Able to engage with small and large groups utilising excellent interpersonal skills
• Excellent time management and prioritisation skills
• Able to delegate effectively to people not directly managed
• Ability to work effectively in a complex and changing environment
• Advanced IT skills, using MS Office
• Demonstrable compassionate and inclusive leadership
• Excellent understanding of equality legislative framework

Qualification and knowledge

Essential

• Masters in relevant subject or equivalent experience gained in a relevant role
• Specialist qualification in equality and/or human rights or equivalent experience gained in a relevant role
• Knowledge of the NHS standards and governance requirements in relation to equality and diversity

Experience

Essential

• Experience of engaging with under represented patients/groups
• Experience of delivering actions and reaching targets through other people for whom not directly responsible
• Experience of working strategically in relation to access to services in a complex environment
• Experience of advising at a senior level on relevant legislative requirements
• Experience of working collaboratively with key stakeholders, including patients and carers
• Experience of line management responsibilities
• Experience of producing engagement plans and reports

Values and behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Other relevant requirements

Essential

• Able to work flexibly to ensure the requirements of the role are fulfilled
• Able to travel across the north West to engagement events and activities as required

Values and behaviours

Essential

• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Ladybridge Hall

Bolton

BL1 5DD

Any attachments will be accessible after you click to apply.

242-4370-LR