We are looking for a Clinical Systems Specialist and RA Lead to work 30 hours over a 4 day week between Monday to Friday.

This is a band 5 role �28,407 - �34,581 per annum pro rata.

The role of the Clinical Systems Specialist and RA Lead will be to provide overall leadership and organisation of all aspects of Registration Authority across the Trust. The role will support the current business as usual processes and the Trusts Digital by Choice Strategy.

Previous experience is essential, and desirable if in a clinical setting (or equivalent experience).

The work base is home, but the role will require travel to Trust sites.

You will be able to find a full Job Description and Person Specification attached within the supporting documents.

If you would like to discuss this opportunity informally, please email Naomi Bailey, Clinical Systems Manager (naomi.bailey@combined.nhs.uk)

PLEASE NOTE: Candidates will be scored and shortlisted based on the items in the person specification. Please ensure you have addressed each area in your application.

Main duties of the job

As part of the Clinical Systems team you will be responsible to lead and organise all aspects of Registration Authority (RA), smart card production and distribution, including training of RA agents throughout the Trust. To understand, review and create RBAC/PBAC roles and supporting system templates. To undertake RA processes in accordance with national and local policies and procedures complying with the Data Protection Act and policies of confidentiality.

Providing IT training on a wide and varied range of clinical and non-clinical systems across the Trust. To develop guided and standalone e-learning, facilitated and classroom based courses designed to meet changing customer requirements underpinning successful roll out of IT system projects.

Provide specialist support and advice to Health Professionals, Clinical Teams and NHS Managers to ensure data within system administration is accurate, complete and available to support the use of clinical systems.

Provision of system administration supporting user access, system performance, version release and maintaining appropriate levels of system security and data integrity.

About us

North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.

We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of Outstanding from the Care Quality Commission (CQC), one of only two specialist mental health Trusts in England to achieve this.

We're also delighted to have won the prestigious award of 'Trust of the Year' at the national Health Service Journal Awards 2022.

Our vision is 'To be Outstanding in all we do and how we do it' and the way we do inclusion is no exception. As a 'Disability Confident Employer', we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, team work and resilience.

Job description

Job responsibilities

Registration Authority

To manage and organise the operational RA function including supplies, equipment, protocols and records.

To ensure that Trust Policies and Procedures regarding data security are adhered to and the staff are aware of their obligations under these policies.

To organise implement and monitoring plans to ensure all necessary staff are registered in line with the Trust and National Standards

Ensure that National RA processes for card issue/revocation and profile modification are adhered to

To attend National User Group meetings, interpret national guidance on RA and provide plans and manage implementation of changes.

To provide and update Registration Authority process and policies underpinned with necessary operational procedures.

To liaise closely, agree processes with the Trust Recruitment and HR Services to support timely registration and system access.

To plan, manage and organise material supporting the issue/revocation of a smartcard and associated role profiles ensuring retention in accordance with National RA regulations including adequate audit trail.

To provide support and evidence for the RA requirements within the Information Governance (IG) Toolkit.

Ensure the safe-keeping of hardware and software used in the performance of the RA function

To provide training on RA support systems including:-

o CIS (Care Identity Service)

o RA agent and sponsor training e.g. reset PINs and certificate renewal

The post holder is responsible for providing a day-to-day support service to support Trust operational needs in relation to (RA). This includes supporting and training the Clinical Systems Team to deliver-

Creation, amendment, maintenance and disable user and smartcard access rights on authorisation

Review upgrades and impact on existing Trust roles

Re-set user PIN numbers on validation of user identity

Renewal of Smartcard certificates

Testing of new upgrade releases

Service reporting

Systems Support

Provide a dedicated customer focused approach offering support and advice to customers including explaining functionality available within systems modules.

Assist in the resolution of data quality issues utilising and developing skills to ensure consistency, confidentiality and accuracy. Participate in system testing, development and production of Service communications and user guidance documentation.

To develop and maintain specialist knowledge of reference data set up and structure within both new clinical systems and operational legacy systems to ensure clinical information systems are maintained, to the highest quality and accuracy of data collection.

To develop, document and maintain clear and structured administrative processes in supporting accurate capture of reference data, including ensuring version control and production of protocols.

Collect, update and quality assure accurate reference data supporting clinical service implementations in line with agreed timescales to support data migration.

Assist with the implementation of the new clinical systems

Assist with production of updates and communications to support system changes and re-developments for both Connecting for Health Systems and the Trusts Legacy Systems.

To understand and support new and on-going developments within clinical information systems which capture patient treatments, activity and care processes.

To deliver business as usual training IT courses within the Trust to a broad range of staff

To participate in development and delivery of new training courses to support and improve working practices.

Provide training as part of clinical system implementations and upgrades.

To participate in formal system testing supporting version release within customer systems, including creation of test scripts and reporting results to support system upgrade acceptance.

System administration

Update and maintain clinical coding within Systems.

Respond to ad hoc information requests, and interpreting requirements and negotiating priorities and timescales as necessary.

Reports faults to CSC National Service Desk in line with local protocol, records details and ensures resolution is received.

Update and maintenance of system reference files.

Monitor resolution and reporting of data integrity and quality issues.

Set up and maintenance of user accounts on clinical and corporate systems.

Specialist/technical requirements

To have specialised knowledge of clinical IT & RA systems.

Required to use a range of technical tools for development and delivery of on line training packages.

To have specialised knowledge of Microsoft Office products including Word, Excel, Access, PowerPoint, Visio and Outlook.

Required to use and transport a variety of IT related equipment including laptops and projectors within own location, to training and meeting venues across and external customer sites.

Participate in reviews of advances in technology supporting customer organisations

To support a variety of clinical and non-clinical systems from a variety of suppliers, assisting in the production of user guidance documentation.

Understand and use of Registration Authority systems in production & maintenance of Smartcards.

Support the registration of staff for training & testing using on-line training system. Updating National Training Databases as required.

Supporting the transition from development projects into operational services whilst maintaining business as usual.

Communication and relationships

Communicate highly complex information some of which may be sensitive or contentious

Support the Development of communication plans to minimise service disruption and maximise the benefits and opportunities of clinical systems

Communicates a range of clinical systems issues which can be complex and multi stranded.

Deal sensitively and empathically with a range of clinical staff when implementing systems which have an impact on service delivery/business change.

Ability to deal effectively with a range of queries/complaints from health care professionals

Represent the Trust, local and national user Registration Authority groups and at conferences as and when required.

The post-holder must maintain a customer service focus at all times.

Please see Job Description and Person Specification for the full description and responsibilities.

Person Specification

Qualifications

Essential

• Degree in a relevant subject, or equivalent experience
• Evidence of continuous professional development
• Advanced computer literacy, Microsoft Office (Word, PowerPoint, Camtasia, Visio, Excel, Outlook)

Desirable

• IT qualifications appropriate to the remit of the work
• Specialist Service Management qualification e.g. ITIL Foundation qualification or equivalent experience
• IT Training qualification

Experience

Essential

• In depth understanding and use of Registration Authority systems in production & maintenance of Smartcards and associated reporting
• Clinical system support experience
• Experience of working at different levels within and between organisations
• Experience of supporting change processes within a Healthcare setting
• Experience of creating/establishing new work procedures
• Experience of gathering user requirements and process mapping supporting development of clinical systems and training approaches
• Experience of utilising information within Clinical or RA Systems

Desirable

• NHS Experience working on or support of ICT implementation programmes
• Experience in the identification of training needs, design, and evaluation of training
• Training delivery experience

Knowledge and Skills

Essential

• Highly developed specialist knowledge of application system functionality
• Specialist knowledge of complex patterns of care delivery within all areas of the local NHS health economy including Mental Health and Community
• Ability to communicate verbally/written complex and or contentious information in a clear and concise manner to a range of staff across local health economy.
• Ability to plan, organise and prioritise own work, team members and work collaboratively within the team
• Ability to set own work priorities and work with minimum supervision
• Ability to interpret complex application system issues, assess and prioritise impact
• Strong interpersonal, negotiation & interpersonal skills
• High level of self-confidence & maturity and able to work in a complex changing environment
• Demonstrate diplomacy, tact, empathy and be politically astute
• Ability to concentrate for long periods of time with frequent interruptions
• Working knowledge of the Lorenzo EPR product
• Working knowledge of the CIS System

Desirable

• Knowledge of NHS patterns of care, supporting systems and processes including community and Mental Health
• Specialist knowledge and experience of educational processes and theories
• Knowledge of NHS data and the use of information
• Able to deliver learning programmes within and across diverse groups and individuals in relation to the implementation of cultural change linked to the adoption and use of ICT
• Knowledge of business & process analysis
• Knowledge of Health Service statistics

Other

Essential

• Able to work with sensitive and patient identifiable data in accordance with the Data Protection Act
• Ability to work to tight deadlines Time management skills and the ability to prioritise own workload
• Ability to plan, innovate, organise and prioritise own work and work collaboratively within the team
• Flexibility in work patterns and hours
• Ability to regularly travel to Trust sites
• Ability to move and transport IT equipment on a regular basis

Employer details

Employer name

North Staffordshire Combined Healthcare Trust

Address

Lawton House

Bellringer Road, Trentham

Stoke-on-Trent

ST4 8HH

Any attachments will be accessible after you click to apply.

232-COR-6441413