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EPR Business Change and Benefits Manager

Liverpool University Hospitals NHS Foundation Trust
£50,952 to £57,349 per annum
Closing date
24 Jul 2024

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Other Health Profession
Band 8A
Full Time
An exciting 12 month Fixed Term/Secondment opportunity has arisen for a band 8A Business Change and Benefits Manager to join our LUHFT EPR Programme team.

Liverpool University Hospitals NHS Foundation Trust has embarked on a journey to provide great care for our patients. We are a front line digitisation trail blazer on the national EPR programme. Together we will underpin the care that our hospitals provide with a robust digital infrastructure, comprehensive suite of digital solutions and a wealth of digital intelligence. Our digital strategy clearly sets out our great ambition, which delivers a progressive and cohesive portfolio of digital solutions to front-line staff.

Main duties of the job

The Business Change Manager will establish and maintain effective relationships with key stakeholders within the EPR Programme, using these to plan and deliver service led change and assess the capability and capacity of the organisation to deliver transformational change and develop the understanding across the organisation of the importance of managing change.

The Business Change Manager is responsible for initiating and overseeing large scale change, in order to ensure that optimum benefits are delivered in line with the project's clinical quality and business objectives. They will be responsible for business change resources, workforce capability and capacity planning in relation to change management. They will provide expert analysis and advice to the project board on the delivery of change management and benefits realisation programmes.

About us

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here

Follow us on Social Media:

Facebook - Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Job description

Job responsibilities

1. To lead the Trust in the management of business, process, role and people change, benefits delivery and training as they surround the procurement and implementation of projects.

2. Ensuring alignment of activity with organisational strategic objectives and direction and defining change management strategy, acting as a point of reference and communicator of best practice, in all matters related to the management of project related change.

3. To directly deliver large scale major service transformation through the implementation of business, process and people change to time, cost and quality expectations.

4. To ensure that stakeholder engagement and management is maximised through pro-active, clear communication, a responsiveness to feedback and the ability to identify appropriate concerns and requirements and incorporate them into documentation and plans.

5. Strong negotiation skills and an ability to operate effectively in a complex environment with multiple conflicting demands. The ability to be assertive at times and to explain and justify decision making in an appropriate and clear way whilst maintaining credibility and positive relationships with senior staff including senior clinicians.

6. To ensure that predefined standard frameworks are employed across the Trust for business process and people change.

7. To monitor and own business change related risks that arise during the project and to escalate any problems that can not be resolved to the relevant programme manager, project board or other group.

8. To ensure that the business change project is subject to robust financial management, ensuring that the project is delivered on budget.

9. To demonstrate the credibility and communications skills necessary to assure the Project Committee (a sub group of the Trust Board) of delivery of new capability and benefits.

10. To analyse processes, roles, measures and activity prior to major change being introduced. To recommend and gain agreement to the changes that need to occur to those processes, roles, measures and activity and to establish baselines for changes introduced through the implementation.

11. To ensure that the agreed change delivers the agreed benefits.

12. To recruit benefits owners with the appropriate level of authority that are capable of managing the benefits realisation and introducing changes to working practices.

13. To support the Trust with the development of role related training programmes and advice on associated working procedures.

14. To work with key stakeholders to ensure that there is clear understanding of the problems and commitment to the proposed solutions.

Person Specification



  • Educated to Degree standard or equivalent experience
  • PRINCE2 Practitioner Certificate
  • MSP qualification/equivalent
  • Post Graduate Qualification in a relevant area


  • Clinical qualification and experience



  • Substantial experience working in a Programme Management Environment
  • Significant experience in a clinical change management position
  • Extensive experience of Business Change in a senior role
  • Extensive experience of large project development and deployment.
  • Experience of defining a range of clinical user requirements and converting them to future state requirements.
  • Ability to prioritise workload, meet deadlines and work effectively under pressure
  • Ability to answer complex queries in a clear way and to solve problems
  • Managing projects in an NHS environment.
  • Can work autonomously to achieve agreed objectives
  • Experience of leading and managing teams
  • Experience of SharePoint, MS Project and associated techniques including, content types and workflows
  • Experience of working across organisational boundaries to achieve results
  • Experience of working collaboratively with staff of all disciplines to promote and develop service improvement projects


  • Experience of multi-organisational change projects



  • Knowledge and understanding of the NHS strategic direction, both locally and nationally
  • Specialist knowledge of IM& T
  • Knowledge of clinical processes

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust


Liverpool Innovation Park

Edge Lane


L7 9NJ

Any attachments will be accessible after you click to apply.


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