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Interim Access and Performance Manager

Royal Cornwall Hospitals Trust
£58,972 to £68,525 a year pa
Closing date
24 Jul 2024

View more

Other Health Profession
Band 8B
Full Time
We're looking for a candidate to join our highly-regarded and dynamic Commissioning, Performance and Intelligence team as Access and Performance Manager on an interim basis, pending substantive appointments to the team which will take place in the early part of 2025.

This is an exciting developmental opportunity which because of its interim nature is more likely to suit somebody with significant existing relevant experience in a comparable role.

Main duties of the job

The successful candidate will combine excellent interpersonal, management and analytical skills to work in close partnership with our clinical Care Groups. The role combines 2 key functions:

- Access management: ensuring that all aspects of the Trust's access management systems are managed effectively and in accordance with best practice

- Performance management: contributing to the development of the Trust's performance management agenda, further developing performance reporting, and implementation of the Performance Management Strategy through working with the Trust's Care Groups and specialties

The balance between the 2 is flexible depending on the skills and experience of the successful applicant, but we are looking essentially for someone to lead on day to day access and performance issues in the Trust whilst also being able to make a strategic contribution in these areas.

About us

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately �580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Job description

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:
  • Identity Checks
  • Professional registration and qualification checks
  • Employment history and reference checks
  • Work health assessments
  • Criminal record check standards
  • Right to work checks

For further information please visit:

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Person Specification



  • Educated to degree level or equivalent


  • Masters degree or equivalent (willingness and ability to study at this level)
  • Project management e.g Prince



  • Senior operational management experience
  • Evidence of delivering service improvement
  • Proven track record in management of change
  • Proven track record in operational management
  • Proven ability to translate national rules and guidance into practice
  • Proven track record of delivery and continuing personal & professional development
  • High level numeracy skills, proven ability to manipulate and present data
  • Advanced IT skills
  • Knowledge and experience of managing against access targets and the wider NHS performance framework


  • Understanding of the network of healthcare provision and ideally significant health sector experience
  • Knowledge of improvement methodologies

Practical and Intellectual Skills (including any special knowledge)


  • Excellent communication and negotiation skills
  • Strong leadership skills
  • Budgetary and line management experience
  • Able to analyse complex problems and offer business focussed solutions
  • Advanced numerical and IT skills
  • High level report writing and presentation skills
  • Personal resilience and ability to deliver high quality consistent work under pressure
  • Ability to distil complex data into useful management information
  • Good understanding of waiting list management principles and referral to treatment (RTT) rules.


  • Good knowledge of demand and capacity theory.

Employer details

Employer name

Royal Cornwall Hospitals Trust


Rosemullion House

Royal Cornwall Hospital



Any attachments will be accessible after you click to apply.


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