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Directorate Support Manager - ENT - INTERNAL TO NHS WALES STAFF ONLY

Swansea Bay University Health Board
£28,834 to £35,099 per annum
Closing date
24 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time

An exciting opportunity has arisen to work within the Ear, Nose & Throat management team in Morriston Hospital. Applications are invited from suitably experienced and qualified individuals for the post of Band 5 Directorate Support Manager.

The role will require an individual who is confident in working alone but in collaboration with, and to the benefit of, the wider Directorate as part of a small management team. As such, the ability to communicate, work flexibly across roles and have an understanding of the perspectives of others is essential. The ability to prioritise work to meet deadlines without supervision is fundamental to this role.

Experience of working within a similar role is desirable, but an ability to lead by example in terms of an enthusiastic attitude and willingness to progress areas of work is also very important. The applicants must possess demonstrable experience of working in busy administrative environments and be experienced in a wide range of IT packages in order to support staff.

The applicants will be required to have a flexible approach towards the needs of the service.

Main duties of the job

To line manage the Administrative Staff within the directorate to provide support to the Service Managers in the delivery of safe, efficient, effective and timely patient care across the Directorate.

To provide direct day-to-day operational support to the Service Managers in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.

To support the Service Managers in addressing urgent situations as and when they arise and know how to prioritise their workload.

To provide direct day-to-day operational support to the Service Managers in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.

The ability to speak Welsh is desirable for this post English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex religion or belief race age sexual orientation gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view.

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome

Person Specification



  • Educated to degree level or demonstrable ability to Learn or equivalent experience
  • Evidence of recent CPD



  • Previous line management of staff
  • Previous NHS experience


  • Experience using NHS systems

Aptitude and Abilities


  • Excellent organisation and prioritisation skills


  • Ability to speak Welsh



  • Ability to motivate and promote team working
  • Ability to work to deadlines and under pressure
  • Adaptable and flexible
  • Problem solving skills
  • Ability to manage competing priorities

Employer details

Employer name

Swansea Bay University Health Board


Morriston Hospital

Heol Maes Eglwys



Any attachments will be accessible after you click to apply.


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