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Administration Manager- Obstetrics and Gynaecology

Norfolk and Norwich University Hospital
£28,407 to £34,581 Per annum, pro rata
Closing date
20 Jul 2024

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Other Health Profession
Band 5
Contract Type
Full Time
This post will be one of two Admin Manager roles working within the Obs and Gynae department.

The successful post holder will work alongside our current Admin Manager and will be responsible for the line management of the administrative staff and for ensuring the smooth running and development of the directorate in relation to its administration functions.

They will operate as part of a multi-disciplinary team, managing the administrative, clerical, and secretarial needs of the directorate and ensuring, through careful monitoring of workloads that activity targets are met, and that patient management is in line with the patient access policy. Other key tasks will include managing various projects from inception to implementation.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's 'PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence.

Main duties of the job

  • Manage the day to day running of the departments Admin needs and resolve any problematic issues that arise
  • Manage the waiting lists for Benign, Oncology and Obstetrics in line with the trust policy, whilst working alongside our dedicated Waiting list team
  • Work closely with our clinical team to ensure smooth running of any clinical commitments

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N& N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

The following skills and experience will be required and are essential for the successful candidates:
  • Manage the day-to-day running of the directorates administrative needs and resolve any problematic issues that arise. This will include the authorising of annual leave and study leave along with the weekly rotas.
  • Monitor staff workloads and allocate work according to staffing levels, making adjustments during periods of sickness or unexpected changes in workload.
  • Manage administrative staff sickness in line with Trust HR policies, undertaking return to work interviews, stage 1 and stage 2 interviews. To liaise with Human Resources, where appropriate, in issues of sickness and phased returns to work. To provide the Operational Manager with sickness absence reports regularly
  • Be responsible for the recruitment of secretarial staff, devising adverts and job descriptions, short-listing, interviewing and taking up references, chairing the interview panel and advising the Service Manager on the staff to be appointed.
  • Undertake appraisals for the Secretaries and clerical support staff, formulating PDP plans, including the identification of training needs and providing opportunities for staff to undergo relevant training.
  • Undertake mandatory training on a regular basis, ensuring that administrative staff members comply with requirements for mandatory training and adhere to the Health and Safety at Work act.
  • Ensure that all Consultants are allocated a PA to cover their secretarial duties and ensure that training is provided where appropriate.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Person Specification



  • Excellent organisational and time management skills

Attitude, aptitude


  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion



  • A willingness to undertake further training


  • Healthcare background



  • Experience of managing and supervising groups of staff.
  • Significant experience in a managerial role.

Employer details

Employer name

Norfolk and Norwich University Hospital


Norfolk & Norwich University Hospital

Colney Lane



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